Hi Charles,
That would be ok to charge if it was an ordinary license key and it was lost, but all too often license keys today are tied to a specific computer and specific hardware. as a result it doesn't matter how well you keep your product keys safe any time you have to change a major piece of hardware, get a new computer, whatever you need to obtain new product keys. Not only is that a major pain in the rear end, but charging for that key replacement is unfair. often times a customer may need a new license key through no fault of his/her own. Here is a personal example of this. Back in February 2007 I went out and purchased the full retail version of Windows Vista Home Premium, upgraded my system, registered it the whole deal. In all I had about $225 wrapped up in the software, and had expected it to last a while. Well, in June of 2007, about 5 months after I purchased Vista, I moved and my computer didn't survive the move. When I hooked it up, tried to boot it, to my surprise the motherboard had died. I had to go out and replace the motherboard, processor and memory which was cheaper than buying a new computer. Well, when I booted the machine Vista began screaming bloody murder that I was pirating the software, and of course Vista's keys are totally hardware specific. I called Microsoft in hopes of getting a new key or registering my current key with the new motherboard. I explained to them exactly what happened, and you want to know what their responce was? They told me that a new license key would cost me $215 to license my legal copy of Vista. That according to the end user license agreement for Vista it is only good for one license, one computer, and since I upgraded the motherboard it counted as a totally new license. In other words my computer died through no fault of my own and I needed to pay $215 to replace the software I already purchased legally 4 or 5 months earlier. Honestly the way Microsoft treats their customers it is no wonder there are cracked copies of Windows XP, vista, and Windows 7 floating around on the internet. After getting screwed like that I absolutely hate, despise, and loath Microsoft. If Linux had all of the audio games etc and stuff I use on Windows I'd tell Microsoft were to go, and it sure ain't heaven.

Charles Rivard wrote:
> On charging for a replacement key, I can see the developer's point of vies. They have to take their time that could be spent on further development and programming of games to send gamers a replacement key, so why should we not pay for it? If you buy something from a store, and then you lose the key that allows it to operate, you're gonna have to buy another one. Why shouldn't games be the same way? When you buy games, it is generally stated that you should store a copy of your unlocking information in a safe place, away from the computer for future reference. If you don't, and then you need the key again, guess whose fault it is not? The developer's. So, pay for a new key. Plus, although it may not be a good way to prevent piracy, at least they do get something for the key, so the pirate doesn't get the game for absolutely nothing.

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