--------------000706010604090605050501
Content-Type: text/plain; charset=us-ascii; format=flowed
Content-Transfer-Encoding: 7bit
Brad,
When your modem goes off-line, it is from one of, in most cases, 3
things.
1) You had some channels added to your digital cable box, or a
service changed on your account ( late bill, paying more than what you
needed to, adding services, etc... ). All of these require a 'refresh'
of your account, and in that process your modem might not get
provissioned correctly. When this happens, you can call and they can
reprovision your modem, and your back on-line.
2) Your tech was a dumbass and didn't check the levels of your
modem. This can be checked on ALL Motorola Surfboard, Toshiba 2000/2200
series, ALL Linksys, and ALL DLink modems at anytime. Just open up your
webbrowser and type in http://192.168.100.1 , then click on the Signals
link, and make sure your Upstream 'power level' is between the range of
30 dB, and 52 dB, if your in that area, you should never drop offline
due to a wiring issue in your house, or at the tap (place where your
cable hooks up to Cox's system). If you are below 30dB or above 52dB,
but over 28dB and under 58dB you are in an 'acceptable' range, but not
perfect. if you are in any other lvl range your running at 'max power'
and you have wiring issues in the house, and you need to get Cox out to
fix it, or the tap is putting out a low signal, and Cox needs to fix it
;). Also, if you have a Toshiba 1xxx series modem, you can set your
local IP to 192.168.100.2 subnet 255.255.255.0 gateway 192.168.100.1 ,
and you can then connect to your modem and check your levels.
3) Area outage, technicaly known as a 'Node-outage', this is
when a whole node goes out, the nodes in baton rouge are A, B, C, D, E,
F, G, H, I, J, K, M, X. and underneith each one is a number ( example:
A-30, E-22, G-12 ), what those numbers mean is how far from the main
point of the node you are, so if you are A-30, you are 30 taps away from
the source of the node, you can look on your work order ( yellow copy
left with you ), to see what node your in, it in the top right cornor
section. When this happens, a feeder line got chewed up, or something
damaged it, or an amplifier went out, and your power level jumps to
60dB, because there is no good signal. make since? example: user on
A-30 isn't working, but A-25 is working, that means an amp, or a feeder
line, or even a tap, went bad between A-25 and A-30. These, all you can
do is call and bitch and moan until it gets fixed. heh.
hope that answered your question. some things are probably off a little
bit, but that's the gist of it all.
Neal
3)
Brad Bendily wrote:
>So Neal,
>My modem was down for about 5 days last week. Do you know why?
>None of the techs on the phone seemed to know, they kept wanting to send
>a tech out to look at my modem. But then all of a sudden they found out
>something was wrong in the Baton Rouge, O'Neal lane area and they canceled
>my tech call and fixed the problem. If you don't mind telling me?
>I'm just curious.
>Thanks
>Brad B
>
>
>On Wednesday 25 September 2002 02:28 pm, Neal Stuntz wrote:
>
>
>>Doug:
>>
>> I am the creator of mass unstable bandwidth. I...install cable
>>modems for cox.
>>
>>
>>
>
>
>_______________________________________________
>General mailing list
>[email protected]
>http://host19.nocdirect.com/mailman/listinfo/general_brlug.net
>
>
>
--------------000706010604090605050501
Content-Type: text/html; charset=us-ascii
Content-Transfer-Encoding: 7bit
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<title></title>
</head>
<body>
Brad, <br>
When your modem goes off-line, it is from one of, in most
cases, 3 things.<br>
<br>
1) You had some channels added to your
digital cable box, or a service
changed on your account ( late bill, paying more than what you needed to,
adding services, etc... ). All of these require a 'refresh' of your account,
and in that process your modem might not get provissioned correctly. When
this happens, you can call and they can reprovision your modem, and your
back on-line.<br>
2) Your tech was a dumbass and didn't
check the levels of your modem.
This can be checked on ALL Motorola Surfboard, Toshiba 2000/2200 series,
ALL Linksys, and ALL DLink modems at anytime. Just open up your webbrowser
and type in <a class="moz-txt-link-freetext"
href="http://192.168.100.1";>http://192.168.100.1</a> , then click on the
Signals link, and make
sure your Upstream 'power level' is between the range of 30 dB, and 52 dB,
if your in that area, you should never drop offline due to a wiring issue
in your house, or at the tap (place where your cable hooks up to Cox's system).
If you are below 30dB or above 52dB, but over 28dB and under 58dB you are
in an 'acceptable' range, but not perfect. if you are in any other lvl
range
your running at 'max power' and you have wiring issues in the house, and
you need to get Cox out to fix it, or the tap is putting out a low signal,
and Cox needs to fix it ;). Also, if you have a Toshiba 1xxx series modem,
you can set your local IP to 192.168.100.2 subnet 255.255.255.0 gateway
192.168.100.1
, and you can then connect to your modem and check your levels.<br>
3) Area outage, technicaly known as a
'Node-outage', this is when
a whole node goes out, the nodes in baton rouge are A, B, C, D, E, F, G,
H, I, J, K, M, X. and underneith each one is a number ( example: A-30,
E-22,
G-12 ), what those numbers mean is how far from the main point of the node
you are, so if you are A-30, you are 30 taps away from the source of the
node, you can look on your work order ( yellow copy left with you ), to see
what node your in, it in the top right cornor section. When this happens,
a feeder line got chewed up, or something damaged it, or an amplifier went
out, and your power level jumps to 60dB, because there is no good signal.
make since? example: user on A-30 isn't working, but A-25 is working, that
means an amp, or a feeder line, or even a tap, went bad between A-25 and
A-30. These, all you can do is call and bitch and moan until it gets
fixed.
heh.<br>
<br>
hope that answered your question. some things are probably off a little
bit, but that's the gist of it all.<br>
<br>
Neal<br>
3) <br>
<br>
Brad Bendily wrote:<br>
<blockquote type="cite" cite="[EMAIL PROTECTED]">
<pre wrap="">So Neal,
My modem was down for about 5 days last week. Do you know why?
None of the techs on the phone seemed to know, they kept wanting to send
a tech out to look at my modem. But then all of a sudden they found out
something was wrong in the Baton Rouge, O'Neal lane area and they canceled
my tech call and fixed the problem. If you don't mind telling me?
I'm just curious.
Thanks
Brad B
On Wednesday 25 September 2002 02:28 pm, Neal Stuntz wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Doug:
I am the creator of mass unstable bandwidth. I...install cable
modems for cox.
</pre>
</blockquote>
<pre wrap=""><!---->
_______________________________________________
General mailing list
<a class="moz-txt-link-abbreviated"
href="mailto:[email protected]";>[email protected]</a>
<a class="moz-txt-link-freetext"
href="http://host19.nocdirect.com/mailman/listinfo/general_brlug.net";>http://host19.nocdirect.com/mailman/listinfo/general_brlug.net</a>
</pre>
</blockquote>
<br>
</body>
</html>
--------------000706010604090605050501--
