Perfect! That's all I ever wanted from tech support. All of that makes perfect sense! I never looked in to how to connect to the modem, but I'm glad to know that. Thanks!
I appreciate your candor in your explanation. I think my issue must have been one of the latter points. Good to know. Thanks -- Brad Bendily - CNA On Fri, 27 Sep 2002, Neal Stuntz wrote: > Brad, > When your modem goes off-line, it is from one of, in most cases, 3 > things. > > 1) You had some channels added to your digital cable box, or a > service changed on your account ( late bill, paying more than what you > needed to, adding services, etc... ). All of these require a 'refresh' > of your account, and in that process your modem might not get > provissioned correctly. When this happens, you can call and they can > reprovision your modem, and your back on-line. > 2) Your tech was a dumbass and didn't check the levels of your > modem. This can be checked on ALL Motorola Surfboard, Toshiba 2000/2200 > series, ALL Linksys, and ALL DLink modems at anytime. Just open up your > webbrowser and type in http://192.168.100.1 , then click on the Signals > link, and make sure your Upstream 'power level' is between the range of > 30 dB, and 52 dB, if your in that area, you should never drop offline > due to a wiring issue in your house, or at the tap (place where your > cable hooks up to Cox's system). If you are below 30dB or above 52dB, > but over 28dB and under 58dB you are in an 'acceptable' range, but not > perfect. if you are in any other lvl range your running at 'max power' > and you have wiring issues in the house, and you need to get Cox out to > fix it, or the tap is putting out a low signal, and Cox needs to fix it > ;). Also, if you have a Toshiba 1xxx series modem, you can set your > local IP to 192.168.100.2 subnet 255.255.255.0 gateway 192.168.100.1 , > and you can then connect to your modem and check your levels. > 3) Area outage, technicaly known as a 'Node-outage', this is > when a whole node goes out, the nodes in baton rouge are A, B, C, D, E, > F, G, H, I, J, K, M, X. and underneith each one is a number ( example: > A-30, E-22, G-12 ), what those numbers mean is how far from the main > point of the node you are, so if you are A-30, you are 30 taps away from > the source of the node, you can look on your work order ( yellow copy > left with you ), to see what node your in, it in the top right cornor > section. When this happens, a feeder line got chewed up, or something > damaged it, or an amplifier went out, and your power level jumps to > 60dB, because there is no good signal. make since? example: user on > A-30 isn't working, but A-25 is working, that means an amp, or a feeder > line, or even a tap, went bad between A-25 and A-30. These, all you can > do is call and bitch and moan until it gets fixed. heh. > > hope that answered your question. some things are probably off a little > bit, but that's the gist of it all. > > Neal
