Grant wrote: >>> As I have previously posted about, my host sent me an email a few days >>> ago stating that support tickets for 5,000-6,000 of their clients had >>> been broken into. I checked my records and found that my root >>> password had previously been submitted in a support ticket. I then >>> decided I needed to reinstall my system. >>> >>> I requested that my host allow me access to a second machine for 2-5 >>> days while I switch over to a clean system, after that I would turn >>> the old system over to them and continue with the new system. >>> >>> My request was denied! I'm blown away by this. Was I asking too much? >>> >>> >> Information that was valuable leaked because they screw it, so, no >> matter what terms of service say, they must fix their own mistakes. If >> the machine crashes, the data center is burned down to the ground or >> the manager's kid pull the plug on the main server, that's a situation >> where they can say "not our fault, deal with it". But in your case >> their support system had a breach, and thus its their fault. They must >> provide you the means to ensure that YOUR information is safe, cause >> they caused the incident in the first place. You're unsure about your >> information, and information is money. >> >> If I were you I would be backing up my data by now, would then request >> a physical backup and after I get it: >> >> 1) Send them email about the actions I'm about to take. >> 2) Move away from their services and look for a better server. >> 3) Write a cool blog entry about their services and how secure they are. >> >> Of course they could answer the (1) email granting your requests and >> maybe you wouldn't have to take steps (2) and (3). Happened to me >> once. >> > > I couldn't agree more. It feels like I should have a legal recourse > in this situation. My Dad is a lawyer but has no knowledge of > technical matters. > > - Grant >
That your Dad is a lawyer may be worth mentioning to them. Just don't tell them it is NOT his area of practice. May help get that #1 deal. Dale :-) :-)
