You probably were not asking _too_ much. If you are dependent upon
the system for your livelihood, I'd find somewhere else to host,
since these folks sound like bozos.
IANAL, but if you have a contract with them there may be service
level agreements that they're obligated to uphold, and they might not
be upholding them.
---
dcw
On Sep 22, 2007, at 9:54 AM, Dan Farrell wrote:
On Fri, 21 Sep 2007 14:37:23 -0700
Grant <[EMAIL PROTECTED]> wrote:
Hello,
As I have previously posted about, my host sent me an email a few
days
ago stating that support tickets for 5,000-6,000 of their clients had
been broken into. I checked my records and found that my root
password had previously been submitted in a support ticket. I then
decided I needed to reinstall my system.
I requested that my host allow me access to a second machine for 2-5
days while I switch over to a clean system, after that I would turn
the old system over to them and continue with the new system.
My request was denied! I'm blown away by this. Was I asking too
much?
- Grant
Would it be unreasonable to tell us who this host is? I want to make
sure I don't host any sites on their system; if they can't secure
their
work tickets, what makes anybody think they can secure anything else?
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