EyeBuyDirect's return policy is pretty good in that you can, at least according to the website, return any order, for any reason; 100% satisfaction guarenteed. However, where they getcha, or at least where they are getting me, is that you have to arrange the return within 7 days of receipt of your glasses.
I received my recent purchase (my 2nd pair from them, love the 1st pair) immediately opened the box, tried them on, and was disappointed that something about the Rx is wrong. Same Rx as last glasses, but with these I have to go nearly cross-eyed for things to focus properly. Perhaps they messed up the PD? Or maybe I did? No matter, 100% satisfaction gaurenteed, right? After trying them on and discovering the Rx problem, I immediately put them back in the box, and decided to return them, get a new eye exam done, this time with a doctor measured PD, and then re-order them in a few weeks. For whatever reason, I didn't think to call them until day 6 of the return period. When I called their phone system told me they were busy, and forced me to leave a voicemail (I'd much rather wait on hold, thank you). I left a voicemail, speaking my name, phone number and order number very clearly. At the end of the following day (day 7 of the return period) I had still not received my call back. I sent an email to [email protected] stating that I had called, my call had not been returned, and I need to arrange a return ASAP. Again no response. Today is the morning of day 8. Any hope of a successful return is fading fast. So I turn to you fellow GlassyEyes.com readers for help. Does anyone have any idea how to actually get these people on the phone? Or is there perhaps an RMA page on their website I'm just not seeing? I do like spending $60 on a pair of glasses rather than $200-$300 at, say, LensCrafters, however, the time I exchanged a pair of glasses at LensCrafters, I had nowhere near this much trouble. Thanks for any help! Simon -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
