Thank you for bringing this to my attention, Ira. I would like to assure Laura, Simon and anyone else suffering from delays that our policy is that customers who buy from EyeBuyDirect.com are 100% satisfied with their order. We will always be willing to refund or replace orders after the 7 day period in cases in which customers have tried contacting our customer center and not been replied to.
Please expect to hear back from our customer service representatives shortly, Matan Armoni Marketing Manager On Dec 11, 9:51 pm, Ira Mitchell <[email protected]> wrote: > You guys know that I might be able to help right? I've been able to > help rectify nearly every one of these situations with EBD and 39$. > I've even had luck with G4U. > > I'm forwarding this thread to my contact over there. > > - Ira > > On Dec 11, 7:55 pm, sonshine <[email protected]> wrote: > > > Same here. After several failed attempts at corresponding I finally > > just sent the glasses back to EBD (with delivery confirmation) and > > included a note in the package. Still haven't gotten any response from > > EBD and I have confirmation from the post office that they received my > > pkg. I have attempted to communicate with them twice since butl no > > luck. I'm afraid I will just have to write off the $40. I too have a > > pair of glasses from EBD that I love, but there was something not > > right about the 2nd pair that I sent back. As much as I like the 1st > > pair (as well as their site) I probably won't order from them again if > > I don't get at least a partial refund for the glasses I returned. > > > On Dec 10, 8:21 am, Laura <[email protected]> wrote: > > > > Hi - I was in a similar situation recently. I emailed their customer > > > service on day 3 indicating I wanted to return two orders of glasses > > > giving my contact information and the order numbers. By day 6 (all > > > business days) I received no response, so I tried calling. I got the > > > same message as you. I didn't leave a message, but decided to try > > > their live chat. The first two times I tried that no one was > > > availalbe. The third time (each attempt right after the last one) > > > worked. I told the person I had contacted them earlier and within 10 > > > minutes she emailed me the "return notice" that I needed to send the > > > glasses back. I would keep trying all of the contact options until > > > you get through to someone. > > > > On Dec 9, 10:14 am, Simon <[email protected]> wrote: > > > > > EyeBuyDirect's return policy is pretty good in that you can, at least > > > > according to the website, return any order, for any reason; 100% > > > > satisfaction guarenteed. However, where they getcha, or at least > > > > where they are getting me, is that you have to arrange the return > > > > within 7 days of receipt of your glasses. > > > > > I received my recent purchase (my 2nd pair from them, love the 1st > > > > pair) immediately opened the box, tried them on, and was disappointed > > > > that something about the Rx is wrong. Same Rx as last glasses, but > > > > with these I have to go nearly cross-eyed for things to focus > > > > properly. Perhaps they messed up the PD? Or maybe I did? No matter, > > > > 100% satisfaction gaurenteed, right? > > > > > After trying them on and discovering the Rx problem, I immediately put > > > > them back in the box, and decided to return them, get a new eye exam > > > > done, this time with a doctor measured PD, and then re-order them in a > > > > few weeks. For whatever reason, I didn't think to call them until day > > > > 6 of the return period. When I called their phone system told me they > > > > were busy, and forced me to leave a voicemail (I'd much rather wait on > > > > hold, thank you). I left a voicemail, speaking my name, phone number > > > > and order number very clearly. At the end of the following day (day 7 > > > > of the return period) I had still not received my call back. > > > > > I sent an email to [email protected] stating that I had called, > > > > my call had not been returned, and I need to arrange a return ASAP. > > > > Again no response. Today is the morning of day 8. Any hope of a > > > > successful return is fading fast. So I turn to you fellow > > > > GlassyEyes.com readers for help. Does anyone have any idea how to > > > > actually get these people on the phone? Or is there perhaps an RMA > > > > page on their website I'm just not seeing? > > > > > I do like spending $60 on a pair of glasses rather than $200-$300 at, > > > > say, LensCrafters, however, the time I exchanged a pair of glasses at > > > > LensCrafters, I had nowhere near this much trouble. > > > > > Thanks for any help! > > > > > Simon- Hide quoted text - > > > > - Show quoted text - -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
