Hi - I was in a similar situation recently. I emailed their customer service on day 3 indicating I wanted to return two orders of glasses giving my contact information and the order numbers. By day 6 (all business days) I received no response, so I tried calling. I got the same message as you. I didn't leave a message, but decided to try their live chat. The first two times I tried that no one was availalbe. The third time (each attempt right after the last one) worked. I told the person I had contacted them earlier and within 10 minutes she emailed me the "return notice" that I needed to send the glasses back. I would keep trying all of the contact options until you get through to someone.
On Dec 9, 10:14 am, Simon <[email protected]> wrote: > EyeBuyDirect's return policy is pretty good in that you can, at least > according to the website, return any order, for any reason; 100% > satisfaction guarenteed. However, where they getcha, or at least > where they are getting me, is that you have to arrange the return > within 7 days of receipt of your glasses. > > I received my recent purchase (my 2nd pair from them, love the 1st > pair) immediately opened the box, tried them on, and was disappointed > that something about the Rx is wrong. Same Rx as last glasses, but > with these I have to go nearly cross-eyed for things to focus > properly. Perhaps they messed up the PD? Or maybe I did? No matter, > 100% satisfaction gaurenteed, right? > > After trying them on and discovering the Rx problem, I immediately put > them back in the box, and decided to return them, get a new eye exam > done, this time with a doctor measured PD, and then re-order them in a > few weeks. For whatever reason, I didn't think to call them until day > 6 of the return period. When I called their phone system told me they > were busy, and forced me to leave a voicemail (I'd much rather wait on > hold, thank you). I left a voicemail, speaking my name, phone number > and order number very clearly. At the end of the following day (day 7 > of the return period) I had still not received my call back. > > I sent an email to [email protected] stating that I had called, > my call had not been returned, and I need to arrange a return ASAP. > Again no response. Today is the morning of day 8. Any hope of a > successful return is fading fast. So I turn to you fellow > GlassyEyes.com readers for help. Does anyone have any idea how to > actually get these people on the phone? Or is there perhaps an RMA > page on their website I'm just not seeing? > > I do like spending $60 on a pair of glasses rather than $200-$300 at, > say, LensCrafters, however, the time I exchanged a pair of glasses at > LensCrafters, I had nowhere near this much trouble. > > Thanks for any help! > > Simon -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
