I tried this same approach with their phone system, anytime I got hte voicemailbox, I just hung up and hit redial. I actually got to speak with someone on my 4th call. And, my refund has finally been processed as of today!
I can't say it was a pleasant return process, but in the end, they honored their return policy. So, they have earned my repeat business. New Rx in hand I just ordered a new pair. I just wish the style of the pair I returned was still available. I really liked those frames. I did consider trying G4U or 39$G but G4U didn't seem to have many wide frames (140mm+) for my big head, and 39$G didn't have the semi- rimless style I wanted and I'm not even sure they carry frames larger than 141mm (I look for 143mm to 145mm usually). I even tried Zenni, but going through that website was about as pleasant as cleaning my parent's basement. Hopefully with this new Rx everything will work out. Simon On Jan 5, 9:47 am, silenthunder <[email protected]> wrote: > try the online support option. > > this was the only way i could get through. > > the online option will automatically send you to email after abouta > minuter and a half. just try to reopen the online support again. I got > through after about 10 tries.
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