Small Update: 12/14/09 I was told to ship my glasses to their return facility, not back to EBD. According to the my discussion with EBD, returned glasses are given to charity that's why we ship them elsewhere. 12/15/09 I shipped the glasses out. I was instructed via email to "Please get back to us with the Delivery Confirmation Number of the returned glasses [...]" 12/21/09 the glasses were delivered and I emailed them the UPS tracking number with deliver confirmation. 1/2/10 I emailed them again. Thus far no response. I have been waiting until after the Christmas and NYE holidays to attempt to call them to find out what the hold up is. Hopefully this will finally be resolved after I call them this afternoon.
Simon On Dec 15 2009, 1:30 pm, Simon <[email protected]> wrote: > I don't know if it was due to my repeated phone calls to them, my > emails, Ira's and this thread's help, or that I filed a BBB complaint > late last week, but I received a phone call from EBD yesterday > afternoon to arrange return of my glasses and I shipped them out this > morning. If all goes well, I will certainly close the BBB complaint > as "resolved"(though at this point the BBB won't let me edit the > complaint since they haven't received EBD's response yet. > > I'm hoping this all was due to some sort of Holiday or end of the year > rush to buy glasses, because honestly, I've been impressed with EBD up > until now. And if they come through with my refund in the end, I think > I would consider buying from them again. > > Thanks everyone for your input and assistance, I'll keep you updated. > > Simon > > On Dec 13, 9:32 pm, "EyeBuyDirect.com" <[email protected]> wrote: > > > > > Thank you for bringing this to my attention, Ira. > > > I would like to assure Laura, Simon and anyone else suffering from > > delays that our policy is that customers who buy from EyeBuyDirect.com > > are 100% satisfied with their order. We will always be willing to > > refund or replace orders after the 7 day period in cases in which > > customers have tried contacting our customer center and not been > > replied to. > > > Please expect to hear back from our customer service representatives > > shortly, > > > Matan Armoni > > Marketing Manager > > > On Dec 11, 9:51 pm, Ira Mitchell <[email protected]> wrote: > > > > You guys know that I might be able to help right? I've been able to > > > help rectify nearly every one of these situations with EBD and 39$. > > > I've even had luck with G4U. > > > > I'm forwarding this thread to my contact over there. > > > > - Ira > > > > On Dec 11, 7:55 pm, sonshine <[email protected]> wrote: > > > > > Same here. After several failed attempts at corresponding I finally > > > > just sent the glasses back to EBD (with delivery confirmation) and > > > > included a note in the package. Still haven't gotten any response from > > > > EBD and I have confirmation from the post office that they received my > > > > pkg. I have attempted to communicate with them twice since butl no > > > > luck. I'm afraid I will just have to write off the $40. I too have a > > > > pair of glasses from EBD that I love, but there was something not > > > > right about the 2nd pair that I sent back. As much as I like the 1st > > > > pair (as well as their site) I probably won't order from them again if > > > > I don't get at least a partial refund for the glasses I returned. > > > > > On Dec 10, 8:21 am, Laura <[email protected]> wrote: > > > > > > Hi - I was in a similar situation recently. I emailed their customer > > > > > service on day 3 indicating I wanted to return two orders of glasses > > > > > giving my contact information and the order numbers. By day 6 (all > > > > > business days) I received no response, so I tried calling. I got the > > > > > same message as you. I didn't leave a message, but decided to try > > > > > their live chat. The first two times I tried that no one was > > > > > availalbe. The third time (each attempt right after the last one) > > > > > worked. I told the person I had contacted them earlier and within 10 > > > > > minutes she emailed me the "return notice" that I needed to send the > > > > > glasses back. I would keep trying all of the contact options until > > > > > you get through to someone. > > > > > > On Dec 9, 10:14 am, Simon <[email protected]> wrote: > > > > > > > EyeBuyDirect's return policy is pretty good in that you can, at > > > > > > least > > > > > > according to the website, return any order, for any reason; 100% > > > > > > satisfaction guarenteed. However, where they getcha, or at least > > > > > > where they are getting me, is that you have to arrange the return > > > > > > within 7 days of receipt of your glasses. > > > > > > > I received my recent purchase (my 2nd pair from them, love the 1st > > > > > > pair) immediately opened the box, tried them on, and was > > > > > > disappointed > > > > > > that something about the Rx is wrong. Same Rx as last glasses, but > > > > > > with these I have to go nearly cross-eyed for things to focus > > > > > > properly. Perhaps they messed up the PD? Or maybe I did? No > > > > > > matter, > > > > > > 100% satisfaction gaurenteed, right? > > > > > > > After trying them on and discovering the Rx problem, I immediately > > > > > > put > > > > > > them back in the box, and decided to return them, get a new eye exam > > > > > > done, this time with a doctor measured PD, and then re-order them > > > > > > in a > > > > > > few weeks. For whatever reason, I didn't think to call them until > > > > > > day > > > > > > 6 of the return period. When I called their phone system told me > > > > > > they > > > > > > were busy, and forced me to leave a voicemail (I'd much rather wait > > > > > > on > > > > > > hold, thank you). I left a voicemail, speaking my name, phone > > > > > > number > > > > > > and order number very clearly. At the end of the following day (day > > > > > > 7 > > > > > > of the return period) I had still not received my call back. > > > > > > > I sent an email to [email protected] stating that I had > > > > > > called, > > > > > > my call had not been returned, and I need to arrange a return ASAP. > > > > > > Again no response. Today is the morning of day 8. Any hope of a > > > > > > successful return is fading fast. So I turn to you fellow > > > > > > GlassyEyes.com readers for help. Does anyone have any idea how to > > > > > > actually get these people on the phone? Or is there perhaps an RMA > > > > > > page on their website I'm just not seeing? > > > > > > > I do like spending $60 on a pair of glasses rather than $200-$300 > > > > > > at, > > > > > > say, LensCrafters, however, the time I exchanged a pair of glasses > > > > > > at > > > > > > LensCrafters, I had nowhere near this much trouble. > > > > > > > Thanks for any help! > > > > > > > Simon- Hide quoted text - > > > > > > - Show quoted text - -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
