You guys know that I might be able to help right? I've been able to help rectify nearly every one of these situations with EBD and 39$. I've even had luck with G4U.
I'm forwarding this thread to my contact over there. - Ira On Dec 11, 7:55 pm, sonshine <[email protected]> wrote: > Same here. After several failed attempts at corresponding I finally > just sent the glasses back to EBD (with delivery confirmation) and > included a note in the package. Still haven't gotten any response from > EBD and I have confirmation from the post office that they received my > pkg. I have attempted to communicate with them twice since butl no > luck. I'm afraid I will just have to write off the $40. I too have a > pair of glasses from EBD that I love, but there was something not > right about the 2nd pair that I sent back. As much as I like the 1st > pair (as well as their site) I probably won't order from them again if > I don't get at least a partial refund for the glasses I returned. > > On Dec 10, 8:21 am, Laura <[email protected]> wrote: > > > Hi - I was in a similar situation recently. I emailed their customer > > service on day 3 indicating I wanted to return two orders of glasses > > giving my contact information and the order numbers. By day 6 (all > > business days) I received no response, so I tried calling. I got the > > same message as you. I didn't leave a message, but decided to try > > their live chat. The first two times I tried that no one was > > availalbe. The third time (each attempt right after the last one) > > worked. I told the person I had contacted them earlier and within 10 > > minutes she emailed me the "return notice" that I needed to send the > > glasses back. I would keep trying all of the contact options until > > you get through to someone. > > > On Dec 9, 10:14 am, Simon <[email protected]> wrote: > > > > EyeBuyDirect's return policy is pretty good in that you can, at least > > > according to the website, return any order, for any reason; 100% > > > satisfaction guarenteed. However, where they getcha, or at least > > > where they are getting me, is that you have to arrange the return > > > within 7 days of receipt of your glasses. > > > > I received my recent purchase (my 2nd pair from them, love the 1st > > > pair) immediately opened the box, tried them on, and was disappointed > > > that something about the Rx is wrong. Same Rx as last glasses, but > > > with these I have to go nearly cross-eyed for things to focus > > > properly. Perhaps they messed up the PD? Or maybe I did? No matter, > > > 100% satisfaction gaurenteed, right? > > > > After trying them on and discovering the Rx problem, I immediately put > > > them back in the box, and decided to return them, get a new eye exam > > > done, this time with a doctor measured PD, and then re-order them in a > > > few weeks. For whatever reason, I didn't think to call them until day > > > 6 of the return period. When I called their phone system told me they > > > were busy, and forced me to leave a voicemail (I'd much rather wait on > > > hold, thank you). I left a voicemail, speaking my name, phone number > > > and order number very clearly. At the end of the following day (day 7 > > > of the return period) I had still not received my call back. > > > > I sent an email to [email protected] stating that I had called, > > > my call had not been returned, and I need to arrange a return ASAP. > > > Again no response. Today is the morning of day 8. Any hope of a > > > successful return is fading fast. So I turn to you fellow > > > GlassyEyes.com readers for help. Does anyone have any idea how to > > > actually get these people on the phone? Or is there perhaps an RMA > > > page on their website I'm just not seeing? > > > > I do like spending $60 on a pair of glasses rather than $200-$300 at, > > > say, LensCrafters, however, the time I exchanged a pair of glasses at > > > LensCrafters, I had nowhere near this much trouble. > > > > Thanks for any help! > > > > Simon- Hide quoted text - > > > - Show quoted text - -- Check us out at the oft-updated http://glassyeyes.blogspot.com! You received this message because you are subscribed to the Google Groups "GlassyEyes" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/glassyeyes?hl=en
