I have found a solution. Works for me, anyway.
Note that this solution will not work in free Gmail - I'm using Gmail
Apps for Business.
What I did was:
Manage this domain --> Gmail Settings --> General Settings
Right down at the bottom of this page is "Sending Routing", which
allows you to "Also deliver to". You can enter an email address here
and all outbound email will be copied to this address.
So now all my outgoing emails are also automatically routed to a
mailbox, and our CRM then fetches them from there. It has to be an
external mailbox (ie not one of our Business Apps email accounts),
because Gmail won't allow two copies of the same email in the same
email account.
On 25 May 2013 20:50, Marko Vukovic <[email protected]
<mailto:[email protected]>> wrote:
Frank, you mention the word 'problem' a lot. Consider that just
because you deem a feature to be necessary does not somehow make
it a problem for the rest of us.
On Thu, May 23, 2013 at 5:16 PM, Frank St. Claire
<[email protected] <mailto:[email protected]>> wrote:
Zack/(Doc): My comment was not meant to be critical of anyone
here (including yourself). The thrust of my commentary was the
apparent recalcitrance of Google to address the problem.
BTW, I will be glad to make an "official request" to Google if
you or someone else would direct me to the most effective way
to do so. However, having done this in the past with at least
one "official suggestion" for Youtube sign-ins, no response
was ever forthcoming from Google and I doubt any would occur
in this suggested effort. From what I see, Google pretty much
does whatever it wants to do with little influence from its
users. In other words, the attitude seems to be "Google knows
best."
What might make more sense than some of us sending to Google
unorganized ad hoc suggestions to this problem (which seems to
be ongoing for years now and is both unsolved by users here
(who do try to help) and by Google (which seems to be
unwillingly to address the issue) might be to initiate a
petition here of users who do feel this is a serious issue
that needs to be addressed and submit that petition to Google.
Maybe someone more talented than myself could start such a
petition drive by creating a Youtube video that might go
viral. Maybe then, and only then, Google might pay attention.
Until that happens, many of us will continue to use
IMAP-configured third-party email programs such as Mozilla
Thunderbird for sending email and simply avoid Gmail's
web-based email facility. If that's what they want, that's
what they will get.
It's a sad commentary on a company that in general has done so
much good.
Thank you for your response.
On 5/23/2013 7:08 AM, Zack (Doc) wrote:
Turning off conversation view has been an option for a long
time now, and it is the result of Google listening to peoples
suggestions (call them complaints if you like, I prefer to
work with people, not against them), and is proof the Google
does listen to it's users. However, those suggestions need
to be made through the right place, the official suggestion
page, not postings in a user's group that has never been an
official source for company solved problems. As a user's
group, we're just fellow users like yourself, offering
suggestions and help for situations you propose (and general
discussion if that is what you wish).
If you don't want suggestions from fellow users, then you are
free to unsubscribe. If you don't like a particular poster's
methods or attitude, you are free to ignore them, or if it's
bad enough, contact the list owner at the link provided on
the group's web page.
On Wed, May 22, 2013 at 10:16 PM, Frank St. Claire
<[email protected] <mailto:[email protected]>> wrote:
Every reply (most of which seem to come from "Zac") dance
around the problem, which is pretty simple:
*1. You want to have a copy of each email you send sent
to yourself as if you had manually listed yourself as a
bcc recipient -- which is gets very old to do manually
after you've done it for awhile.*
2. While almost every email service (e.g., Mozilla
Thunderbird with IMAP settings) provides such an option,
Gmail apparently does not -- despite years of everyone's
pleas.
3. *You don't want to use conversation mode* -- which
some find distracting AND
4. *You don't want to have to search your "sent" folder
for a copy of your own email sent to others* (see item 1
above).
and for clarification, this question is NOT:
1. related to CRM (I don't care whatever that is and
don't want to know) or
2. a philosophical issue.
and finally:
1. Does Google listen to their users or has it turned a
deaf ear to a legitimate multi-year request?
2. BTW, we accepted Google's limitation of two levels of
"nesting" of mail folders with its multiple "labels" --
which is probably due to a limit in Gmail's design
architecture, but
3. If this current issue (i.e., *see item 1 in the first
paragraph* if you forgot to read it there or didn't fully
comprehend the simple scope of this query) is a design
issue here, either:
a. fix it or
b. "cowboy-up" to the problem -- instead of using
what appear to be stalking horse apologists in this user
group to qualm the incessantly beating drums of
discontent from some of your most ardent supporters over
this simple question.
Thanks in advance to anyone who has the courage and
intelligence to address this issue directly as presented
above (i.e., *see item 1 in the first paragraph* above if
you have not done so by now) without any of the
tangential responses evidenced by this multi-year thread
to date.
On 5/22/2013 2:25 AM, Jeremy Nicholls wrote:
Can it really be true? I was looking for how to auto-BCC
outgoing emails from Gmail, but it never occurred to me
that this feature might not be available. Bizarre. Maybe
there is some commercial reason why Google don't want me
to be able to sync easily to our CRM systems - maybe
they would prefer me to pay for a Google CRM App. --
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