Google has systematically added features that seem to "dumb down" the gmail 
product and interfere with usability.  The only thing I can think is that 
Google may be trying to reduce the number of gmail users by driving them 
away.  Otherwise, it's seems almost as brain-dead and misguided an idea as 
when Microsoft ruined Excel by devoting 15% of the screen to a ribbon bar 
so the 10 folks on the planet who don't already know how to use Excel will 
feel a little more comfortable, initially, until they tire of the lack of 
control and how hard it is to access features that were once in plain view.

In the the Gmail reply to window, for example, why is it so hard to change 
the from, subject, to and cc,bcc fields. After randomly clicking around 
near the top of the window you may get the from or cc area to "open up", 
but it collapses as soon as you move back to the message.  Important email 
requires care with addresses and subject lines -- gmail has become a toy 
and is no longer suitable for business use.

I think this -- everyone I know who uses gmail agrees with me.  What 
happened to the customer-driven, customer-centric business model that had 
long been one of Googles success factors?

Pity.

Regards

Tnet

On Thursday, August 15, 2013 5:13:29 AM UTC-7, Ros Lamb wrote:
>
> Hi everybody.  I'm new here and terribly frustrated over the changes 
> Google has hoisted onto Gmail users with the changes the have imposed.
>
> I use my Gmail account a lot to communicate on mailing lists.  On most 
> lists users are asked to trim mails before posting.  With these changes, 
> what used to take merely a few seconds is now a case of deleting as much as 
> I can see then the next chunk that appears...then the next...then the 
> next....then the next.  Tedious and time wasting don't go near covering 
> this.
>
> Gmail used to be a GREAT product.  It has been ruined by these changes
>

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