*Problem Solved* - Marko, Zack, Aksel, Kenneth, and others - Many thanks 
for all your help. I did the factory reset, and now everything is synch'd 
up just as it should be. Of course I have to reinstall all my apps, but 
that won't be much of a burden. - Bill




On Monday, July 20, 2015 at 4:12:50 PM UTC-4, billhansen wrote:

> I did confirm that they are not in the Google Contacts list. Today I took 
> the phone to the Verizon store where I bought it. The sales rep took me 
> through the procedure of synch'ing the phone 
> (Settings/Accounts/Google/[myaccountname]/Gmail) and the phone did appear 
> to synch - but nothing changed in the Google Conacts list, or on the 
> computers. The phone did not synch with anything other than itself.
>
> Bill
>
> On Monday, July 20, 2015 at 3:12:23 AM UTC-4, Marko V wrote:
>
>> Did you confirm, as per Kenneth, that all your contacts are in Google 
>> Contacts <https://contacts.google.com/>?
>>
>> If all looks OK there then I would just do a factory reset on your new 
>> phone and start from scratch. When you then add your Google account, the 
>> contacts will again sync. 
>>
>> On Sun, Jul 19, 2015 at 9:44 PM, bill hansen <[email protected]> 
>> wrote:
>>
>>> The only other phone I've had was a Trakfone, about 6-7 years ago. The 
>>> phone I had immediately prior to buying the present one was a Motorola 
>>> Droid. Both the Droid and the Samsung are Android phones. If all the 
>>> contacts from my Droid would transfer to my Samsung, I'd be happy. But am I 
>>> correct that there's nothing I can do to get synch'ing to work again? It's 
>>> going to be a serioius annoyance if I need to manually put in each contact 
>>> on all four devices - two computers and my one phone (plus, I guess my 
>>> Google/Android contacts won't transfer to my wife's phone, which is also a 
>>> Samsung) - so that's four devices to peck away at, every time I add a new 
>>> contact. Seems like there should be some way around that, but I sure 
>>> haven't found it.
>>>
>>> Bill
>>>
>>> On Sun, Jul 19, 2015 at 2:10 PM, Marko Vukovic <[email protected]> 
>>> wrote:
>>>
>>>> ​Hi Bill​
>>>>
>>>> On Sun, Jul 19, 2015 at 7:48 PM, bill hansen <[email protected]> 
>>>> wrote:
>>>>
>>>>> Thanks Zack - You're right - my phone is Android, a Samsung S5. Your 
>>>>> thought that he just copied contacts from my old Droid phone sounds 
>>>>> correct 
>>>>> too. It doesn't explain the dozens of contacts which were never on the 
>>>>> older phone, but that's a side issue. I guess I'll have to return the 
>>>>> phone 
>>>>> to Verizon to see if they can fix the synch'ing problem.
>>>>
>>>>
>>>> ​As Zack says, there is nothing to do if they are both Android. When 
>>>> you sign into any device with your Google account, the contacts will sync.
>>>>
>>>> What phone did you have before the 1st Android? Perhaps there were some 
>>>> contacts on the sim card from a previous phone, which were now copied on 
>>>> to 
>>>> the new one.​
>>>>
>>>> -- 
>>>> Marko
>>>>  
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>>>
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>>
>>
>>
>> -- 
>> Marko
>>  
>

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