Albert wrote The telephone company in Goa , viz BSNL held complete autonomy and the staff never cared for its people. The telephone users had literally to beg at the feet of the staff to either install phone connection or get it repaired if one already existed. The rude answers were their morning prayers. Once the engineer at Mapuca telephone department told me that he will attend to me when he gets time. Once when I went to see the General Manager they told me that I cannot see him and that he is busy and when I forced my way into his office he was annoyed .Today, thanks to private phones coming into our state ,we are kings, Today the people have a choice to change telephones like they change their shirt .Those still clinging to BSNL phones are missing the best service given by other phone companies. One can use the phone which is codless, use it to send SMS, use is to get internet, use it as morning alarm etc etc. Albert
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