On Friday 18 August 2006 14:26, Cedric Meyerowitz wrote: > However, here the supplier of the program and their support team couldn't > fix it. Although open source has lots of advantages, if the seller / > supplier and his support team is stumped, as is the user, then no win at > all.
Quality of provider based support has nothing to do with open source or not. When we were using MIMS script many years ago, tehc support was unable to answer even the most trivial questions. when I was still working for aqnother practice which used MD2, same thing - tech support was useless for our questions. Ah, but this is well and truly where open source excels: if the provider based tech support turns out incapable or incompetent, you simply turn to the source or you hire somebody who can May be a hassle - which is why I asked on the forum first - but at least it is not a complete show stopper as in the closed source world Horst _______________________________________________ Gpcg_talk mailing list [email protected] http://ozdocit.org/cgi-bin/mailman/listinfo/gpcg_talk
