Horst I was not insinuating that support of open source is bad: This is what I wrote: "However, here the supplier of the program and their support team couldn't fix it. Although open source has lots of advantages, if the seller / supplier and his support team is stumped, as is the user, then no win at all". Where is the insinuation ????
Cedric. ________________________________________________________________________ -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Horst Herb Sent: Friday, 18 August 2006 4:16 PM To: [EMAIL PROTECTED]; General Practice Computing Group Talk Subject: Re: [GPCG_TALK] Argus question On Friday 18 August 2006 15:31, Ross Davey wrote: > > Ah, but this is well and truly where open source excels: if the > > provider based tech support turns out incapable or incompetent, you > > simply turn to the source or you hire somebody who can > > > > May be a hassle - which is why I asked on the forum first - but at > > least it is not a complete show stopper as in the closed source > > world > > > > Horst > I understand that your question caught one of our new support persons > 'on the hop' and he referred it to our senior techos. > > Actually our support desk has consistent 'bouquets' from the users and > we are proud of the standard and level of service that we give. I PPS: I just noticed that you might have had the impression that I was referring to argus support in my reply to Cedric because we did not change the subject line - I would like to emphasize that this was not so. He was insinuating that support is neccessarily bad with open source products, and I was suggesting that so far my experience with support for commercial products has sometimes been appalling - especially with "market leaders". While your support could not immediately answer my question, he did not ignore it either - he escalated it internally and those who could rang me back, which is not bad at all. Horst _______________________________________________ Gpcg_talk mailing list [email protected] http://ozdocit.org/cgi-bin/mailman/listinfo/gpcg_talk _______________________________________________ Gpcg_talk mailing list [email protected] http://ozdocit.org/cgi-bin/mailman/listinfo/gpcg_talk
