Cedric Meyerowitz wrote: > Horst I was not insinuating that support of open source is bad: This is what > I wrote: "However, here the supplier of the program and their support team > couldn't fix it. Although open source has lots of advantages, if the > seller / supplier and his support team is stumped, as is the user, then no > win at all". Where is the insinuation ????
No insinuation, but your assertion is incorrect. With open source, even in the situation you describe, there can still be a win, because third parties can bring their skills and intellect to bear on the problem, and in practice often do. With closed source, if, as you put it "the seller/supplier and his support team is stumped, as is the user", then there is no more that can be done. Not so with open source. Tim C > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > On Behalf Of Horst Herb > Sent: Friday, 18 August 2006 4:16 PM > To: [EMAIL PROTECTED]; General Practice Computing Group Talk > Subject: Re: [GPCG_TALK] Argus question > > > On Friday 18 August 2006 15:31, Ross Davey wrote: >>> Ah, but this is well and truly where open source excels: if the >>> provider based tech support turns out incapable or incompetent, you >>> simply turn to the source or you hire somebody who can >>> >>> May be a hassle - which is why I asked on the forum first - but at >>> least it is not a complete show stopper as in the closed source >>> world >>> >> Horst >> I understand that your question caught one of our new support persons >> 'on the hop' and he referred it to our senior techos. >> >> Actually our support desk has consistent 'bouquets' from the users and >> we are proud of the standard and level of service that we give. I > > PPS: I just noticed that you might have had the impression that I was > referring to argus support in my reply to Cedric because we did not change > the subject line - I would like to emphasize that this was not so. > > He was insinuating that support is neccessarily bad with open source > products, > and I was suggesting that so far my experience with support for commercial > products has sometimes been appalling - especially with "market leaders". > > While your support could not immediately answer my question, he did not > ignore > it either - he escalated it internally and those who could rang me back, > which is not bad at all. > > Horst > _______________________________________________ > Gpcg_talk mailing list > [email protected] http://ozdocit.org/cgi-bin/mailman/listinfo/gpcg_talk > > > _______________________________________________ > Gpcg_talk mailing list > [email protected] > http://ozdocit.org/cgi-bin/mailman/listinfo/gpcg_talk > > _______________________________________________ Gpcg_talk mailing list [email protected] http://ozdocit.org/cgi-bin/mailman/listinfo/gpcg_talk
