On Friday 18 August 2006 15:31, Ross Davey wrote: > > Ah, but this is well and truly where open source excels: if the provider > > based tech support turns out incapable or incompetent, you simply turn to > > the source or you hire somebody who can > > > > May be a hassle - which is why I asked on the forum first - but at least > > it is not a complete show stopper as in the closed source world > > > > Horst > I understand that your question caught one of our new support persons > 'on the hop' and he referred it to our senior techos. > > Actually our support desk has consistent 'bouquets' from the users and > we are proud of the standard and level of service that we give. I
PPS: I just noticed that you might have had the impression that I was referring to argus support in my reply to Cedric because we did not change the subject line - I would like to emphasize that this was not so. He was insinuating that support is neccessarily bad with open source products, and I was suggesting that so far my experience with support for commercial products has sometimes been appalling - especially with "market leaders". While your support could not immediately answer my question, he did not ignore it either - he escalated it internally and those who could rang me back, which is not bad at all. Horst _______________________________________________ Gpcg_talk mailing list [email protected] http://ozdocit.org/cgi-bin/mailman/listinfo/gpcg_talk
