On 19/08/2006, at 8:14 AM, Cedric Meyerowitz wrote:
Although open source has lots of advantages, if the
seller / supplier and his support team is stumped, as is the user,
then no
win at all".
What about paying a programmer to fix it for you, or simply asking a
question on a newsgroup or mailing list?
Open source support is usually far superior to any commercial support
I've experienced.
We even follow these principles for closed source software - ie. you
are more likely to get help with a Microsoft product by asking an
appropriate mailing list, compared to asking Microsoft directly.
Peter.
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