Horst Herb wrote:
Quality of provider based support has nothing to do with open source or not.
When we were using MIMS script many years ago, tehc support was unable to
answer even the most trivial questions. when I was still working for aqnother
practice which used MD2, same thing - tech support was useless for our
questions.
Ah, but this is well and truly where open source excels: if the provider based
tech support turns out incapable or incompetent, you simply turn to the
source or you hire somebody who can
May be a hassle - which is why I asked on the forum first - but at least it
is not a complete show stopper as in the closed source world
Horst
I understand that your question caught one of our new support persons
'on the hop' and he referred it to our senior techos.
Actually our support desk has consistent 'bouquets' from the users and
we are proud of the standard and level of service that we give. I
reckon we normally get a 95% on willingness to help and attitude to the
client. However as always, some technical questions stump us
temporarily and some need further investigation before replying.
I understand from Phillip (our seniour techo) that there are some (in
our opinion) good reasons why Argus is set up the way that it is,
however we are always striking new user requirements that we need to act
on. Of course, as others have said, the code is available for making
the required changes yourself, however there is aways the chance that
this will 'fork' the product and your changes could become orphan code.
Phillip will contact you (I believe they have tried a few times) and
discuss what can be done for you.
regards
Ross
-------------------------------
Ross Davey
CEO
ArgusConnect Pty Ltd
Ph: 03 5335 2220
Mob: 0417 548608
Web: www.argusconnect.com.au
-------------------------------
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