Evan, Thank you for listening and taking me seriously.
Yes, having to do a google search for terminology is very irritating. Though I did not know what a "disk image" is, I am able to code in html, have built flash websites, and am, in general a decently educated computer user. So, if I am having trouble, I shutter to think what my mother (or any of the other basic computer users out there) would do if faced with the exasperating growl pop-ups. She would have NO idea what to do. If you REALLY want to help people - make it as easy as possible. Make "uninstall growl" one of the download options. Put the uninstaller download at the top of this page (http://growl.info/thirdpartyinstallations.php). I think my mom would be able to figure that out... assuming she'd think to go to your website. If you really REALLY wanted to help people, you'd have the "uninstall growl" option on your actual pop-up (like the unsubscribe things at the bottom of mass emails). I just thought of an answer to Chris' question about how to alert people about updates. My suggestion would be to have, on the first pop up, an option of customizing growl's notification. You could give people the following options: 1. Notify me every time growl has an available update 2. Notify me of the most recent update once a week 3. Notify me of the most recent update once a month 4. Notify me of the most recent update every 3 months 5. Do not ever notify me - I will take responsibility for updating myself 6. Uninstall Growl from my computer. If I'd have seen something like the above, I'd never have had to spend all this time and Chris would never have gotten an email from me that "came off as being a twat". (For the record - speaking of wikipedia, I suggest Chris looks up "twat" and then decide if it's really an appropriate word to be using.) Finally, as I told Chris, I do not use dropbox or zumo. I do have many of the Adobe programs, but they're all several years old and were not purchased as a suite. I have looked at (and drooled over) the most current Creative Suite, but not downloaded anything from them. So, I do believe you may have another rouge bundler out there. -k On Oct 1, 2:54 pm, "Evan Schoenberg, M.D." <[email protected]> wrote: > On Oct 1, 2010, at 4:41 PM, Kristen wrote: > > > If I search for "growl disk image", the first hit I get is how to > > INSTALL growl ("Growl - Installing Growl - 2:11pm > > Everything you need to start using Growl, including some extras and > > scripts that we will detail later, are included in a disk image. ...") > > Fair enough; I didn't ask you to search for that, though I can see that you > would. Searching for just "disk image" gives you, as the first hit, > Wikipedia's Disk Image page, and as the second hit, "Apple Disk Image," which > clearly explains what a disk image is. > > All irrelevant. We don't want our steps to require computer literacy, nor > should they require that you Google terms and look things up on Wikipedia to > understand them. > > > Yes, if I had not "uninstalled" Growl via a 3rd party, I would > > certainly be able to follow your "quite specific explanations and > > instructions", but I am in a different category - your "quite specific > > explanations and instructions" do not apply to me. > > If you uninstalled Growl via a 3rd party (assuming that 3rd party actually > has a working uninstaller) it would, by definition, be uninstalled, unless > you are using an application that will be reinstalling Growl automatically. > These applications are described on that page. If Growl is being reinstalled > and you do not have those applications, then it's possible there is some new, > badly behaved app out there. We would like to know about it if so we can do > our best to address it. > > > To answer your question about what you could change, I would suggest > > you make the uninstaller something that could be downloaded unbundled > > from the "disk image" (assuming that means your program) and put a > > link to that right next to those big bold red letters. > > I agree. > > Chris or Peter, could you give me access to (or point me to) the Growl web > repository? I'll take care of this early next week. > > Cheers, > Evan -- You received this message because you are subscribed to the Google Groups "Growl Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/growldiscuss?hl=en.
