On Oct 1, 2010, at 5:26 PM, Kristen wrote: > Thank you for listening and taking me seriously. > > Yes, having to do a google search for terminology is very irritating. > Though I did not know what a "disk image" is, I am able to code in > html, have built flash websites, and am, in general a decently > educated computer user. So, if I am having trouble, I shutter to > think what my mother (or any of the other basic computer users out > there) would do if faced with the exasperating growl pop-ups. She > would have NO idea what to do. If you REALLY want to help people - > make it as easy as possible. Make "uninstall growl" one of the > download options. Put the uninstaller download at the top of this > page (http://growl.info/thirdpartyinstallations.php). I think my mom > would be able to figure that out... assuming she'd think to go to your > website.
My planned changes to the thirdpartyinstallations page are to do pretty much this: - Move the uninstallation instructions to the top. Something along the lines of: "You're here because Growl was installed without your permission. We're as upset about that as you are. Read on to learn more about what happened and who is most likely responsible, but first, here are the step-by-step uninstallation instructions." - Change the uninstallation download link to be to the uninstallation script, directly, with no other download required and no intermediate step (besides decompression of the downloaded script, which generally will happen automatically). > If you really REALLY wanted to help people, you'd have the > "uninstall growl" option on your actual pop-up (like the unsubscribe > things at the bottom of mass emails). I don't support this, because from our perspective it's tantamount to giving in to terrorism. The thing is, 99% percent of our users chose to install Growl. They definitely don't want to be bothered with an uninstallation button on every update notification... I've never, ever seen an application do this, in any case, and it'd just be awkward. Keep in mind that you're falling into the very small minority who have had Growl forced on them. > I just thought of an answer to Chris' question about how to alert > people about updates. My suggestion would be to have, on the first > pop up, an option of customizing growl's notification. You could give > people the following options: > 1. Notify me every time growl has an available update > 2. Notify me of the most recent update once a week > 3. Notify me of the most recent update once a month > 4. Notify me of the most recent update every 3 months > 5. Do not ever notify me - I will take responsibility for updating > myself > 6. Uninstall Growl from my computer. > > If I'd have seen something like the above, I'd never have had to spend > all this time and Chris would never have gotten an email from me that > "came off as being a twat". This is a much finer granularity than 80% of users need. The updating system to which we are transitioning - as soon as someone has time to complete the transition - offers: [Yes or no]: Check for updates automatically. Button: [Check for updates now]. And every notification dialogue has options: [Install now] [Remind me later] [Don't tell me about this version again]. > Finally, as I told Chris, I do not use dropbox or zumo. I do have > many of the Adobe programs, but they're all several years old and were > not purchased as a suite. I have looked at (and drooled over) the > most current Creative Suite, but not downloaded anything from them. > So, I do believe you may have another rouge bundler out there. It sounds like we probably do. Please let us know if Growl returns, and we will provide step-by-step instructions for finding the culprit. Cheers, Evan -- You received this message because you are subscribed to the Google Groups "Growl Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/growldiscuss?hl=en.
