I need to add to what Aaron stated. We have received machines where the
problem was clearly not a Window-Eyes issue. In this case we do not
cover the shipping costs back. It is just like if you have a problem
with your phone service they are very clear that if the problem exists
outside your house the service is free but if the problem is inside then
you pay for the service call and any work beyond that you authorized.
So if we determine the problem is not Window-Eyes related then we do not
cover the shipping charges back. Also, before sending any computer it
needs to be cleared by our support department. Any computer sent
without prior authorization will be held until payment methods are given
to us to have it returned.
Regards,
Doug
Aaron Smith wrote:
You pay to ship the machine to us, and then we pay to ship it back,
using the same shipping method. In other words, if you ship it ground,
we'll ship it back ground. If you ship it overnight, we'll ship it
back overnight. If you insure it for $3,000, we'll insure it for
$3,000. The turn around time depends on what the problem is, and what
it will take to get it resolved. We treat customer machines with the
utmost priority, and put all available resources into getting the
problems resolved and getting the machine back to you within an
accepted amount of time.
Aaron
On 3/18/2010 1:18 PM, Juan Gonzalez wrote:
well I figured that but do I have to pay for shipping?
*From:* Aaron Smith <mailto:[email protected]>
*Sent:* Thursday, March 18, 2010 12:14 PM
*To:* Juan Gonzalez <mailto:[email protected]>
*Cc:* GW-Micro <mailto:[email protected]>
*Subject:* Re: Window-eyes and sleep mode
You send us the machine, we fix the problem, we ship it back.
Aaron
On 3/18/2010 1:09 PM, Juan Gonzalez wrote:
Could you refresh my mind on how does this sending computers to
GW-Micro thing works?
*From:* Aaron Smith <mailto:[email protected]>
*Sent:* Thursday, March 18, 2010 12:03 PM
*To:* [email protected] <mailto:[email protected]>
*Subject:* Re: Window-eyes and sleep mode
I just tried putting my 64-bit Win7 machine to sleep several times
using 7.2 Beta 2, and I've not run into any problems. If we're going
to get this one resolved, we need to have a machine here in the
office that demonstrates the problem.
Aaron
From: Chris Hill <[email protected]>
To: [email protected]
Subject: Re: Window-eyes and sleep mode
I get the same thing in 7, both pre and post beta. I was hoping
the beta would fix it, but I guess not. It happens about one out
of three times here.
On 3/18/2010 10:20, Juan Gonzalez wrote:
Hey folks
I do not know if this is a known issue or if this just happens to my
computer but when I put my computer into sleep mode window-eyes
sometimes stops working on wakeup. Sometimes it will work fine
and other
times it works but with problems. When it works with problems and
when
it does not work at all I have to restart my computer which gets me
thinking that I should have just turned it off in the first place. I
want to be able to have the same opportunity to use the sleep
feature on
a computer without having to restart it. If there are scripts to
this
please let me know and if there is something that I have to
change in
window-eyes please let me know as well. This happens in windows
vista 32
bit home premium and is not a result of the new update to
window-eyes
7.2 beta.
PS I was just informed by my college institution that they have
received
there copy of window-eyes and are ready to move away from JAWS
and they
will have it up and running after spring break.
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will
receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo.
You can manage your list subscription at
http://www.gwmicro.com/listserv.
--
---
[email protected] Columbia Missouri or thereabouts.
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending
your message to [email protected] so the entire list will
receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo.
You can manage your list subscription at
http://www.gwmicro.com/listserv.
--
Aaron Smith
Product Support Specialist * Web Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
GW Micro, then please consider sending your message to [email protected] so
the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage
your list subscription at http://www.gwmicro.com/listserv.
--
Aaron Smith
Product Support Specialist * Web Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.
--
Aaron Smith
Product Support Specialist * Web Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
GW Micro, then please consider sending your message to [email protected] so
the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage
your list subscription at http://www.gwmicro.com/listserv.
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
GW Micro, then please consider sending your message to [email protected] so
the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage
your list subscription at http://www.gwmicro.com/listserv.
