okay I would like to send mine so you can take a look at it. The thing is I
need a computer right now so since my window-eyes is a long term payment plan I
am going to have to uninstall it from it to put it on another computer that I
will be using during this. Now what are the odds that if I do this and you guys
install your own copy of window-eyes that my computer will stop having this
problem? could you also send me an e-mail with where to send it and when should
I send it. please give me sometime to back up my stuff.
From: Aaron Smith
Sent: Thursday, March 18, 2010 12:26 PM
To: Juan Gonzalez
Cc: GW-Micro
Subject: Re: Window-eyes and sleep mode
You pay to ship the machine to us, and then we pay to ship it back, using the
same shipping method. In other words, if you ship it ground, we'll ship it back
ground. If you ship it overnight, we'll ship it back overnight. If you insure
it for $3,000, we'll insure it for $3,000. The turn around time depends on what
the problem is, and what it will take to get it resolved. We treat customer
machines with the utmost priority, and put all available resources into getting
the problems resolved and getting the machine back to you within an accepted
amount of time.
Aaron
On 3/18/2010 1:18 PM, Juan Gonzalez wrote:
well I figured that but do I have to pay for shipping?
From: Aaron Smith
Sent: Thursday, March 18, 2010 12:14 PM
To: Juan Gonzalez
Cc: GW-Micro
Subject: Re: Window-eyes and sleep mode
You send us the machine, we fix the problem, we ship it back.
Aaron
On 3/18/2010 1:09 PM, Juan Gonzalez wrote:
Could you refresh my mind on how does this sending computers to GW-Micro
thing works?
From: Aaron Smith
Sent: Thursday, March 18, 2010 12:03 PM
To: [email protected]
Subject: Re: Window-eyes and sleep mode
I just tried putting my 64-bit Win7 machine to sleep several times using
7.2 Beta 2, and I've not run into any problems. If we're going to get this one
resolved, we need to have a machine here in the office that demonstrates the
problem.
Aaron
From: Chris Hill <[email protected]>
To: [email protected]
Subject: Re: Window-eyes and sleep mode
I get the same thing in 7, both pre and post beta. I was hoping the
beta would fix it, but I guess not. It happens about one out of three times
here.
On 3/18/2010 10:20, Juan Gonzalez wrote:
Hey folks
I do not know if this is a known issue or if this just happens to my
computer but when I put my computer into sleep mode window-eyes
sometimes stops working on wakeup. Sometimes it will work fine and
other
times it works but with problems. When it works with problems and
when
it does not work at all I have to restart my computer which gets me
thinking that I should have just turned it off in the first place. I
want to be able to have the same opportunity to use the sleep feature
on
a computer without having to restart it. If there are scripts to this
please let me know and if there is something that I have to change in
window-eyes please let me know as well. This happens in windows vista
32
bit home premium and is not a result of the new update to window-eyes
7.2 beta.
PS I was just informed by my college institution that they have
received
there copy of window-eyes and are ready to move away from JAWS and
they
will have it up and running after spring break.
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and your message is
related to GW Micro, then please consider sending your message to
[email protected] so the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You
can manage your list subscription at http://www.gwmicro.com/listserv.
--
---
[email protected] Columbia Missouri or thereabouts.
If you reply to this message it will be delivered to the original
sender only. If your reply would benefit others on the list and your message is
related to GW Micro, then please consider sending your message to
[email protected] so the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can
manage your list subscription at http://www.gwmicro.com/listserv.
--
Aaron Smith
Product Support Specialist * Web Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.If you reply to this message it will be delivered
to the original sender only. If your reply would benefit others on the list and
your message is related to GW Micro, then please consider sending your message
to [email protected] so the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage
your list subscription at http://www.gwmicro.com/listserv.
--
Aaron Smith
Product Support Specialist * Web Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.
--
Aaron Smith
Product Support Specialist * Web Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.
If you reply to this message it will be delivered to the original sender only.
If your reply would benefit others on the list and your message is related to
GW Micro, then please consider sending your message to [email protected] so
the entire list will receive it.
GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage
your list subscription at http://www.gwmicro.com/listserv.
