well I figured that but do I have to pay for shipping?

From: Aaron Smith 
Sent: Thursday, March 18, 2010 12:14 PM
To: Juan Gonzalez 
Cc: GW-Micro 
Subject: Re: Window-eyes and sleep mode


You send us the machine, we fix the problem, we ship it back.

Aaron

On 3/18/2010 1:09 PM, Juan Gonzalez wrote: 
  Could you refresh my mind on how does this sending computers to GW-Micro 
thing works?


  From: Aaron Smith 
  Sent: Thursday, March 18, 2010 12:03 PM
  To: [email protected] 
  Subject: Re: Window-eyes and sleep mode


  I just tried putting my 64-bit Win7 machine to sleep several times using 7.2 
Beta 2, and I've not run into any problems. If we're going to get this one 
resolved, we need to have a machine here in the office that demonstrates the 
problem.

  Aaron


      From: Chris Hill <[email protected]> 
      To: [email protected] 
      Subject: Re: Window-eyes and sleep mode 

      I get the same thing in 7, both pre and post beta.  I was hoping the beta 
would fix it, but I guess not.  It happens about one out of three times here. 

      On 3/18/2010 10:20, Juan Gonzalez wrote: 



        Hey folks 

        I do not know if this is a known issue or if this just happens to my 
        computer but when I put my computer into sleep mode window-eyes 
        sometimes stops working on wakeup. Sometimes it will work fine and 
other 
        times it works but with problems. When it works with problems and when 
        it does not work at all I have to restart my computer which gets me 
        thinking that I should have just turned it off in the first place. I 
        want to be able to have the same opportunity to use the sleep feature 
on 
        a computer without having to restart it. If there are scripts to this 
        please let me know and if there is something that I have to change in 
        window-eyes please let me know as well. This happens in windows vista 
32 
        bit home premium and is not a result of the new update to window-eyes 
        7.2 beta. 

        PS I was just informed by my college institution that they have 
received 
        there copy of window-eyes and are ready to move away from JAWS and they 
        will have it up and running after spring break. 

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-- 
Aaron Smith 
Product Support Specialist * Web Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com

To insure that you receive proper support, please include all past
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-- 
Aaron Smith 
Product Support Specialist * Web Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com

To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.
If you reply to this message it will be delivered to the original sender only. 
If your reply would benefit others on the list and your message is related to 
GW Micro, then please consider sending your message to [email protected] so 
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