They do have other things to do than just monitoring this list. We also don't know what might be going on in their personal lives. Problems of their own. -----Original Message----- From: Pat Ferguson [mailto:[email protected]] Sent: Wednesday, April 27, 2011 10:48 AM To: Petty, Richard Cc: [email protected] Subject: RE: Off topic - commentary on GW-Micro's e-mail support list
Hi Everyone, I must comment on this thread. I feel that the quality of the technical support from the loving GW Micro is totally excellent! I really mean that, too. I have also seen emails from staff members on the weekends, and even after hours on the week nights. They put up with a lot. They are patient, kind, extremely helpful, and knowledgeable, and most of all, they are loving! I can't say enough good things about GW Micro, and the loving Window-Eyes. They care about their dealers, too. I have personally met some of the staff in 1995. They are fun to be around, and they are excellent hosts and hostesses. I absolutely love everyone at GW Micro, and they know it, too. Thank You, GW Micro Staff for everything you have given us, and everything you have done for us. Blessings, Pat Ferguson At 10:30 AM 4/27/2011, you wrote: >I also have experienced exceptional support from the GW team. >They've gone far beyond what I've expected in order to do things I >truly needed. They're remarkable. WE and GW's support keep me employed >in a job where using Word, Excel and Outlook are crucial. > > >Richard Petty >ILRU - Independent Living Research Utilization [email protected] >(E-Mail) > >-----Original Message----- >From: Dave bahr [mailto:[email protected]] >Sent: Wednesday, April 27, 2011 10:06 AM >To: [email protected] >Subject: Re: Off topic - commentary on GW-Micro's e-mail support list > >Amen to that. I've seen GW staff answer questions on weekends as well, >which floored me because, well ok I'm a grad student I don't really get >a break, but doing a tech support gig on the weekends really, that's >service to me of the highest quality. To me that's a very good sign >that the company really cares about their users. I've worked with the >staff through several issues over several years and haven't had a bad >experience to speak of. Have some issues been unresolvable? Yes. But >that's how technology is. So in the words of whoever said the following >line first, ya just can't please all of the people all the time. > > >Dave C. Bahr > >On 4/27/2011 8:57 AM, Loy wrote: > > > > > > > > Well, I am a faithful follower of the list and find that > questions are answered on a regular basis, I've even seen the owner > Doug G. answering questions on the weekend. If you don't get your > question answered then call GWMicro and you will get an answer quickly. > > ----- Original Message ----- > > From: "Peter Wolfe"<[email protected]> To:<[email protected]> > > Sent: Wednesday, April 27, 2011 7:39 AM > > Subject: Off topic - commentary on GW-Micro's e-mail support list > > > > >If you reply to this message it will be delivered to the original >sender only. If your reply would benefit others on the list and your >message is related to GW Micro, then please consider sending your >message to [email protected] so the entire list will receive it. > >GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You >can manage your list subscription at http://www.gwmicro.com/listserv. >If you reply to this message it will be delivered to the original >sender only. If your reply would benefit others on the list and your >message is related to GW Micro, then please consider sending your >message to [email protected] so the entire list will receive it. > >GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You >can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv. If you reply to this message it will be delivered to the original sender only. If your reply would benefit others on the list and your message is related to GW Micro, then please consider sending your message to [email protected] so the entire list will receive it. GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can manage your list subscription at http://www.gwmicro.com/listserv.
