On Thu, 1 Dec 2005, Thane Sherrington (S) wrote:
Ok, it sounds like you take the same approach as I do - but I've had cases where the printer works for a month perfectly, then stops printing. This is either: Malware, user changing/deleting something, bug in the driver, installation of incompatible software, or bug in Windows. I'm willing to fix it if it's been a short period of time, in my case, 48 hours (to limit the amount of time the customer has to screw it up, install something incompatible) but after a week, I can no longer be responsible for the system. Would you extend this period to a month? I realize none of the sleaze ball shops do any warranty at all, but I want to be fair to people.
My thoughts on this are that software is controlled by the user, not the computer, so if it's a software issue generally it's not warrantied. (Almost never -- exceptions would be things likekiosk type machines, where the users can't change things, etc)
If on the other hand, his software issue is caused by a hardware problem (incompatiblity with BIOS version, bad stick of memory, etc) I would consider it a part of the hardware warranty (if your warranty covers those types of hardware issues.)
Christopher Fisk -- "One's never alone with a rubber duck. "
