At 11:46 AM 12/1/2005, [EMAIL PROTECTED] typed:
you simply have it in writing and have them sign the statement that
no software or operating system work is under warranty.
I thought we were only talking about warranty on repairs &
specifically the software work that I perform & not the OS or apps. I
don't charge at all for questions that they might have since the only
truly dumb question is the question that is not asked. IMHO that's
supporting the OS but I will not be turned into a secretary & do
their charts & graphs or advertising etc. etc for them. I've had many
clients want me to do their office work since I can do it faster than
most secretaries but I won't do that at $500/hr. Well maybe at the price. ;-)
I surely don't intimidate customers by forcing them to sign any
statements. When I deliver a machine & set it up I make sure that I
tell them they can't break it beyond what I can repair but unless
it's hardware failure not due to negligence then it's NOT covered
under warranty. I only guarantee the hardware and any work that I do
& nothing more. Everything else is their responsibility & in this way
I don't cover viruses or malware or them just plain screwing up.
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Wayne D. Johnson
Ashland, OH, USA 44805
<http://www.wavijo.com>
