At 06:56 AM 12/1/2005, Thane Sherrington (S) typed:
Ok, that's an interesting idea. I like that - perhaps I switch to
that sort of warranty when people agree to buy a real AV.
I wouldn't do that because you're not guaranteed they'll update their
definitions & you have no idea of where they'll be surfing. If
someone in the family likes to surf the so called adult websites then
no AV will stop a bug that has just been created. BTDT & this is why
I had to change my policy from 30 days for everything to excluding
them nasty critters.
GeeksSquad charges $199 US to take off viruses, update Windows, and
clean the dust out of the computer. That's $260 Cdn. They offer 90
day warranty on repairs in their shop and 30 days for onsite (no
idea why there would be a difference.) We charge $66 for the same
type of repair. I guess I could offer people a 90 day warranty on
repairs for an additional $194. :)
I'd up my rate to $75 & warranty it for 30 days regardless of where
the work is done & if they squawk tell them the price & warranty at
GeekSquad for the same work & [nearly the same] warranty.
Spyware removal isn't that hard so long as one is patient, stubborn,
has the tools and takes the time. Reformatting is just letting the
bad guys win. :)
Agree only 110%. ;-)
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Wayne D. Johnson
Ashland, OH, USA 44805
<http://www.wavijo.com>
