At 10:46 AM 01/12/2005, Christopher Fisk wrote:
If on the other hand, his software issue is caused by a hardware problem (incompatiblity with BIOS version, bad stick of memory, etc) I would consider it a part of the hardware warranty (if your warranty covers those types of hardware issues.)
If a piece of hardware fails and screws up the software (say the HD dies and Windows is gone) then I include reinstallation of Windows as part of the warranty. No other place around here (including the big boys like Staples and Dell) do this, but I think it's just reasonable.
T
