?Speaking as a public librarian I'm horrified what this woman said that. I know I've had my share of frustrations with patrons but it would never occur to me to say such a horrible thing to anyone. Your curt reply was totally warranted and she clearly has no value in good customer service.
Rebecca Levitan | Librarian II Baltimore County Public Library | Pikesville Branch 1301 Reisterstown Road Baltimore, MD 21208 410.887.1234 www.bcpl.info<http://www.bcpl.info/> ________________________________ From: Hasafran <[email protected]> on behalf of Weisman, Yaffa via Hasafran <[email protected]> Sent: Wednesday, September 4, 2019 1:12 AM To: Robby Feinstein; ha-Safran ([email protected]) Subject: Re: [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT. CAUTION: This message from [email protected] originated from a non Baltimore County Government or non BCPL email system. Hover over any links before clicking and use caution opening attachments. Robby, It was lousy of her, but I do believe she is the aberration, not the norm. I've been using my local public library (LAPL/Westchester branch) extensively since my retirement, and the staff is always kind, welcoming, and friendly. So the hell with her - I'm glad you put her in her place :) yaffa From: Hasafran [mailto:[email protected]] On Behalf Of Robby Feinstein via Hasafran Sent: Tuesday, September 3, 2019 5:08 PM To: ha-Safran ([email protected]) <[email protected]>; Robby Feinstein <[email protected]> Subject: [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT. I was at the nearby public library and politely asked a librarian to help me print out a color attachment from an Email, which contained a forthcoming article I wrote for a journal. I've been retired from our profession for quite a few years now, and admit my computer skills are not the best. After she finished sending the article to a color printer, she said in a most condescending and haughty manner: "I guarantee you weren't paying attention to how I did this." She was totally wrong, as I was paying very close attention, to her navigating the computer's prompts. She wasn't expecting my curt reply: "I'm a retired library director, and I would have never talked to a patron like that." It is no secret that that the people in our profession still have a less than positive image. It is librarians such as the one I unfortunately encountered today who cause that to be the case. If others on Hasafran want to comment about this, I would like to read their postings. [https://ipmcdn.avast.com/images/icons/icon-envelope-tick-green-avg-v1.png]<http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free. www.avg.com<http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
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