Most librarians, myself included, go the extra mile to help a patron. But, in any given collection of people, there's always a small percent with an attitude problem, lack of social skills, etc. I'm glad you said what you said. Maybe you shamed her into being nice for the next patron.
Michal (Strutin) On Wed, Sep 4, 2019 at 10:30 AM Rebecca Levitan via Hasafran < [email protected]> wrote: > Speaking as a public librarian I'm horrified what this woman said that. I > know I've had my share of frustrations with patrons but it would never > occur to me to say such a horrible thing to anyone. Your curt reply was > totally warranted and she clearly has no value in good customer service. > > > > > > > > > > *Rebecca Levitan *| *Librarian II* > > Baltimore County Public Library | Pikesville Branch > > 1301 Reisterstown Road > > Baltimore, MD 21208 > > 410.887.1234 > > www.bcpl.info > > > ------------------------------ > *From:* Hasafran <[email protected]> on > behalf of Weisman, Yaffa via Hasafran <[email protected]> > *Sent:* Wednesday, September 4, 2019 1:12 AM > *To:* Robby Feinstein; ha-Safran ([email protected]) > *Subject:* Re: [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT. > > *CAUTION:* This message from hasafran-bounces+rlevitan1= > [email protected] originated from a non Baltimore County Government > or non BCPL email system. Hover over any links before clicking and use > caution opening attachments. > > Robby, > > It was lousy of her, but I do believe she is the aberration, not the norm. > I’ve been using my local public library (LAPL/Westchester branch) > extensively since my retirement, and the staff is always kind, welcoming, > and friendly. So the hell with her – I’m glad you put her in her place J > > yaffa > > > > *From:* Hasafran [mailto:[email protected]] *On Behalf Of *Robby > Feinstein via Hasafran > *Sent:* Tuesday, September 3, 2019 5:08 PM > *To:* ha-Safran ([email protected]) < > [email protected]>; Robby Feinstein < > [email protected]> > *Subject:* [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT. > > > > I was at the nearby public library and politely asked a librarian to help > me print out a color attachment from an Email, which contained a > forthcoming article I wrote for a journal. I've been retired from our > profession for quite a few years now, and admit my computer skills are not > the best. After she finished sending the article to a color printer, she > said in a most condescending and haughty manner: "I guarantee you weren't > paying attention to how I did this." She was totally wrong, as I was > paying very close attention, to her navigating the computer's prompts. She > wasn't expecting my curt reply: "I'm a retired library director, and I > would have never talked to a patron like that." It is no secret that that > the people in our profession still have a less than positive image. It is > librarians such as the one I unfortunately encountered today who cause that > to be the case. If others on Hasafran want to comment about this, I would > like to read their postings. > > > > > <http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> > > Virus-free. www.avg.com > <http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> > > > __ > Messages and opinions expressed on Hasafran are those of the individual > author > and are not necessarily endorsed by the Association of Jewish Libraries > (AJL) > ================================== > Submissions for Ha-Safran, send to: > [email protected] > To join Ha-Safran, update or change your subscription, etc. - click here: > https://lists.service.ohio-state.edu/mailman/listinfo/hasafran > Questions, problems, complaints, compliments send to: [email protected] > Ha-Safran Archives: > Current: > > http://www.mail-archive.com/hasafran%40lists.service.ohio-state.edu/maillist.html > Earlier Listserver: > > http://www.mail-archive.com/hasafran%40lists.acs.ohio-state.edu/maillist.html > AJL HomePage http://www.JewishLibraries.org > -- > Hasafran mailing list > [email protected] > https://lists.osu.edu/mailman/listinfo/hasafran > -- Michal Strutin michalstrutin.com [email protected] @michalstrutin 423-612-8861 <http://michalstrutin.com/judging-noa/>
__ Messages and opinions expressed on Hasafran are those of the individual author and are not necessarily endorsed by the Association of Jewish Libraries (AJL) ================================== Submissions for Ha-Safran, send to: [email protected] To join Ha-Safran, update or change your subscription, etc. - click here: https://lists.service.ohio-state.edu/mailman/listinfo/hasafran Questions, problems, complaints, compliments send to: [email protected] Ha-Safran Archives: Current: http://www.mail-archive.com/hasafran%40lists.service.ohio-state.edu/maillist.html Earlier Listserver: http://www.mail-archive.com/hasafran%40lists.acs.ohio-state.edu/maillist.html AJL HomePage http://www.JewishLibraries.org -- Hasafran mailing list [email protected] https://lists.osu.edu/mailman/listinfo/hasafran
