I don't want to defend rude behavior, however, many times I have helped someone with a difficult printing situation. I tried so many options before it worked, that I couldn't even remember what I did.
DS On Wed, Sep 4, 2019 at 2:09 PM Michal Strutin via Hasafran < [email protected]> wrote: > Most librarians, myself included, go the extra mile to help a patron. But, > in any given collection of people, there's always a small percent with an > attitude problem, lack of social skills, etc. I'm glad you said what you > said. Maybe you shamed her into being nice for the next patron. > > Michal (Strutin) > > On Wed, Sep 4, 2019 at 10:30 AM Rebecca Levitan via Hasafran < > [email protected]> wrote: > >> Speaking as a public librarian I'm horrified what this woman said that. >> I know I've had my share of frustrations with patrons but it would never >> occur to me to say such a horrible thing to anyone. Your curt reply was >> totally warranted and she clearly has no value in good customer service. >> >> >> >> >> >> >> >> >> >> *Rebecca Levitan *| *Librarian II* >> >> Baltimore County Public Library | Pikesville Branch >> >> 1301 Reisterstown Road >> >> Baltimore, MD 21208 >> >> 410.887.1234 >> >> www.bcpl.info >> >> >> ------------------------------ >> *From:* Hasafran <[email protected]> on >> behalf of Weisman, Yaffa via Hasafran <[email protected]> >> *Sent:* Wednesday, September 4, 2019 1:12 AM >> *To:* Robby Feinstein; ha-Safran ([email protected]) >> *Subject:* Re: [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY >> DEPT. >> >> *CAUTION:* This message from hasafran-bounces+rlevitan1= >> [email protected] originated from a non Baltimore County Government >> or non BCPL email system. Hover over any links before clicking and use >> caution opening attachments. >> >> Robby, >> >> It was lousy of her, but I do believe she is the aberration, not the >> norm. I’ve been using my local public library (LAPL/Westchester branch) >> extensively since my retirement, and the staff is always kind, welcoming, >> and friendly. So the hell with her – I’m glad you put her in her place J >> >> yaffa >> >> >> >> *From:* Hasafran [mailto:[email protected]] *On Behalf Of *Robby >> Feinstein via Hasafran >> *Sent:* Tuesday, September 3, 2019 5:08 PM >> *To:* ha-Safran ([email protected]) < >> [email protected]>; Robby Feinstein < >> [email protected]> >> *Subject:* [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT. >> >> >> >> I was at the nearby public library and politely asked a librarian to help >> me print out a color attachment from an Email, which contained a >> forthcoming article I wrote for a journal. I've been retired from our >> profession for quite a few years now, and admit my computer skills are not >> the best. After she finished sending the article to a color printer, she >> said in a most condescending and haughty manner: "I guarantee you weren't >> paying attention to how I did this." She was totally wrong, as I was >> paying very close attention, to her navigating the computer's prompts. She >> wasn't expecting my curt reply: "I'm a retired library director, and I >> would have never talked to a patron like that." It is no secret that that >> the people in our profession still have a less than positive image. It is >> librarians such as the one I unfortunately encountered today who cause that >> to be the case. If others on Hasafran want to comment about this, I would >> like to read their postings. >> >> >> >> >> <http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> >> >> Virus-free. www.avg.com >> <http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> >> >> >> __ >> Messages and opinions expressed on Hasafran are those of the individual >> author >> and are not necessarily endorsed by the Association of Jewish Libraries >> (AJL) >> ================================== >> Submissions for Ha-Safran, send to: >> [email protected] >> To join Ha-Safran, update or change your subscription, etc. - click here: >> https://lists.service.ohio-state.edu/mailman/listinfo/hasafran >> Questions, problems, complaints, compliments send to: [email protected] >> Ha-Safran Archives: >> Current: >> >> http://www.mail-archive.com/hasafran%40lists.service.ohio-state.edu/maillist.html >> Earlier Listserver: >> >> http://www.mail-archive.com/hasafran%40lists.acs.ohio-state.edu/maillist.html >> AJL HomePage http://www.JewishLibraries.org >> -- >> Hasafran mailing list >> [email protected] >> https://lists.osu.edu/mailman/listinfo/hasafran >> > > > -- > Michal Strutin > michalstrutin.com > [email protected] > @michalstrutin > 423-612-8861 > > <http://michalstrutin.com/judging-noa/> > __ > Messages and opinions expressed on Hasafran are those of the individual > author > and are not necessarily endorsed by the Association of Jewish Libraries > (AJL) > ================================== > Submissions for Ha-Safran, send to: > [email protected] > To join Ha-Safran, update or change your subscription, etc. - click here: > https://lists.service.ohio-state.edu/mailman/listinfo/hasafran > Questions, problems, complaints, compliments send to: [email protected] > Ha-Safran Archives: > Current: > > http://www.mail-archive.com/hasafran%40lists.service.ohio-state.edu/maillist.html > Earlier Listserver: > > http://www.mail-archive.com/hasafran%40lists.acs.ohio-state.edu/maillist.html > AJL HomePage http://www.JewishLibraries.org > -- > Hasafran mailing list > [email protected] > https://lists.osu.edu/mailman/listinfo/hasafran > -- Daniel D. Stuhlman Chicago, IL dstuhlman at gmail.com Blog: http://kol-safran.blogspot.com/ LinkedIn profile. http://lnkd.in/ZBzHh5
__ Messages and opinions expressed on Hasafran are those of the individual author and are not necessarily endorsed by the Association of Jewish Libraries (AJL) ================================== Submissions for Ha-Safran, send to: [email protected] To join Ha-Safran, update or change your subscription, etc. - click here: https://lists.service.ohio-state.edu/mailman/listinfo/hasafran Questions, problems, complaints, compliments send to: [email protected] Ha-Safran Archives: Current: http://www.mail-archive.com/hasafran%40lists.service.ohio-state.edu/maillist.html Earlier Listserver: http://www.mail-archive.com/hasafran%40lists.acs.ohio-state.edu/maillist.html AJL HomePage http://www.JewishLibraries.org -- Hasafran mailing list [email protected] https://lists.osu.edu/mailman/listinfo/hasafran
