I, too, am a retired librarian (whose official career ended because my position was eliminated). I remember a high school student came into my school library with a request. She needed a novel and related nonfiction (to determine the realism of the fictional portrayal of the subject) for a term paper on the theme of prejudice. The student said she went to the public library, and the librarian told her it was a stupid topic. Even if I did not approve of the subject, it would be unthinkable to voice my opinion to a patron or anyone else. It is disturbing to discover that bad apples exist in our service-oriented profession.
Sent from my iPhone > On Sep 4, 2019, at 1:58 PM, Michal Strutin via Hasafran > <[email protected]> wrote: > > Most librarians, myself included, go the extra mile to help a patron. But, in > any given collection of people, there's always a small percent with an > attitude problem, lack of social skills, etc. I'm glad you said what you > said. Maybe you shamed her into being nice for the next patron. > > Michal (Strutin) > >> On Wed, Sep 4, 2019 at 10:30 AM Rebecca Levitan via Hasafran >> <[email protected]> wrote: >> Speaking as a public librarian I'm horrified what this woman said that. I >> know I've had my share of frustrations with patrons but it would never occur >> to me to say such a horrible thing to anyone. Your curt reply was totally >> warranted and she clearly has no value in good customer service. >> >> >> >> >> >> >> >> >> Rebecca Levitan | Librarian II >> >> Baltimore County Public Library | Pikesville Branch >> >> 1301 Reisterstown Road >> >> Baltimore, MD 21208 >> >> 410.887.1234 >> >> www.bcpl.info >> >> >> >> From: Hasafran <[email protected]> on behalf >> of Weisman, Yaffa via Hasafran <[email protected]> >> Sent: Wednesday, September 4, 2019 1:12 AM >> To: Robby Feinstein; ha-Safran ([email protected]) >> Subject: Re: [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT. >> >> CAUTION: This message from [email protected] >> originated from a non Baltimore County Government or non BCPL email system. >> Hover over any links before clicking and use caution opening attachments. >> Robby, >> >> It was lousy of her, but I do believe she is the aberration, not the norm. >> I’ve been using my local public library (LAPL/Westchester branch) >> extensively since my retirement, and the staff is always kind, welcoming, >> and friendly. So the hell with her – I’m glad you put her in her place J >> >> yaffa >> >> >> >> From: Hasafran [mailto:[email protected]] On Behalf Of Robby >> Feinstein via Hasafran >> Sent: Tuesday, September 3, 2019 5:08 PM >> To: ha-Safran ([email protected]) >> <[email protected]>; Robby Feinstein >> <[email protected]> >> Subject: [ha-Safran] UNPLEASANT EXPERIENCE IN A PUBLIC LIBRARY DEPT. >> >> >> >> I was at the nearby public library and politely asked a librarian to help me >> print out a color attachment from an Email, which contained a forthcoming >> article I wrote for a journal. I've been retired from our profession for >> quite a few years now, and admit my computer skills are not the best. After >> she finished sending the article to a color printer, she said in a most >> condescending and haughty manner: "I guarantee you weren't paying attention >> to how I did this." She was totally wrong, as I was paying very close >> attention, to her navigating the computer's prompts. She wasn't expecting >> my curt reply: "I'm a retired library director, and I would have never >> talked to a patron like that." It is no secret that that the people in our >> profession still have a less than positive image. It is librarians such as >> the one I unfortunately encountered today who cause that to be the case. If >> others on Hasafran want to comment about this, I would like to read their >> postings. >> >> >> >> >> >> Virus-free. www.avg.com >> >> >> >> __ >> Messages and opinions expressed on Hasafran are those of the individual >> author >> and are not necessarily endorsed by the Association of Jewish Libraries (AJL) >> ================================== >> Submissions for Ha-Safran, send to: >> [email protected] >> To join Ha-Safran, update or change your subscription, etc. - click here: >> https://lists.service.ohio-state.edu/mailman/listinfo/hasafran >> Questions, problems, complaints, compliments send to: [email protected] >> Ha-Safran Archives: >> Current: >> http://www.mail-archive.com/hasafran%40lists.service.ohio-state.edu/maillist.html >> Earlier Listserver: >> http://www.mail-archive.com/hasafran%40lists.acs.ohio-state.edu/maillist.html >> AJL HomePage http://www.JewishLibraries.org >> -- >> Hasafran mailing list >> [email protected] >> https://lists.osu.edu/mailman/listinfo/hasafran > > > -- > Michal Strutin > michalstrutin.com > [email protected] > @michalstrutin > 423-612-8861 > > > __ > Messages and opinions expressed on Hasafran are those of the individual author > and are not necessarily endorsed by the Association of Jewish Libraries (AJL) > ================================== > Submissions for Ha-Safran, send to: > [email protected] > To join Ha-Safran, update or change your subscription, etc. - click here: > https://lists.service.ohio-state.edu/mailman/listinfo/hasafran > Questions, problems, complaints, compliments send to: [email protected] > Ha-Safran Archives: > Current: > http://www.mail-archive.com/hasafran%40lists.service.ohio-state.edu/maillist.html > Earlier Listserver: > http://www.mail-archive.com/hasafran%40lists.acs.ohio-state.edu/maillist.html > AJL HomePage http://www.JewishLibraries.org > -- > Hasafran mailing list > [email protected] > https://lists.osu.edu/mailman/listinfo/hasafran
__ Messages and opinions expressed on Hasafran are those of the individual author and are not necessarily endorsed by the Association of Jewish Libraries (AJL) ================================== Submissions for Ha-Safran, send to: [email protected] To join Ha-Safran, update or change your subscription, etc. - click here: https://lists.service.ohio-state.edu/mailman/listinfo/hasafran Questions, problems, complaints, compliments send to: [email protected] Ha-Safran Archives: Current: http://www.mail-archive.com/hasafran%40lists.service.ohio-state.edu/maillist.html Earlier Listserver: http://www.mail-archive.com/hasafran%40lists.acs.ohio-state.edu/maillist.html AJL HomePage http://www.JewishLibraries.org -- Hasafran mailing list [email protected] https://lists.osu.edu/mailman/listinfo/hasafran
