I assume you've tried restarting your app, removing and re-adding the addon, etc?
Also, if you marked your ticket as urgent someone should answer. Mike On Feb 12, 2012, at 9:52 AM, "Tom O'Neill" <[email protected]> wrote: > Yikes! Have you tried reverting your changes, to confirm if upgrade is > responsible for the issue? > > From: [email protected] [mailto:[email protected]] On Behalf Of > Stephen Cremin > Sent: Sunday, February 12, 2012 9:48 AM > To: heroku > Subject: Production site down for ten hours with "H99 Platform Error"; > anybody solve this themselves outside support hours? > > Is there anything I can do to get out of a "H99 Platform Error" hole on a > production site? > > According to the documentation: "This indicates an internal error in the > Heroku platform. Unlike all of the other errors which will require action > from you to correct, this one does not require action from you. Try again in > a minute, or check the status site." > > I filed a support ticket ten hours ago, but it's not a business day in the US > and I may have to wait another 20 hours for it to be processed. > > Is there anything I can do short of creating a new application with my code, > adding back my add-ons, and redirecting my custom domain there? > > I think my application went offline when I upgraded an add-on; I haven't > touched my code this weekend. > > Stephen > -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en. > -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en. -- You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
