Yes, I did add/remove/restart throughout the day without success. The change was just to update SendGrid from Silver to Gold.
BUT the good news is that I'm back online. After emailing the group, I pushed a developer branch onto the production site and that got my website kickstarted. Lesson learnt. Thanks for swift response, both. I did file an urgent support request ten hours ago, but it seem that wouldn't have been processed until Monday. Stephen On 13 February 2012 01:59, Mike Abner <[email protected]> wrote: > I assume you've tried restarting your app, removing and re-adding the > addon, etc? > > Also, if you marked your ticket as urgent someone should answer. > > Mike > > On Feb 12, 2012, at 9:52 AM, "Tom O'Neill" <[email protected]> wrote: > > Yikes! Have you tried reverting your changes, to confirm if upgrade is > responsible for the issue?**** > > ** ** > > *From:* [email protected] [mailto:[email protected]] *On > Behalf Of *Stephen Cremin > *Sent:* Sunday, February 12, 2012 9:48 AM > *To:* heroku > *Subject:* Production site down for ten hours with "H99 Platform Error"; > anybody solve this themselves outside support hours?**** > > ** ** > > Is there anything I can do to get out of a "H99 Platform Error" hole on a > production site?**** > > ** ** > > According to the documentation: "This indicates an internal error in the > Heroku platform. Unlike all of the other errors which will require action > from you to correct, this one does not require action from you. Try again > in a minute, or check the status site."**** > > ** ** > > I filed a support ticket ten hours ago, but it's not a business day in the > US and I may have to wait another 20 hours for it to be processed.**** > > ** ** > > Is there anything I can do short of creating a new application with my > code, adding back my add-ons, and redirecting my custom domain there?**** > > ** ** > > I think my application went offline when I upgraded an add-on; I haven't > touched my code this weekend.**** > > ** ** > > Stephen**** > > -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en.**** > > -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en. > > -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en. > -- You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
