Just a small correction. It was just over seven hours, not ten. I'm in Beijing, the majority of my customers are in Berlin today and I've been keeping a third eye on the time on the US West Coast. I confused myself with the time zone maths.
Stephen On 13 February 2012 02:00, Stephen Cremin <[email protected]> wrote: > Yes, I did add/remove/restart throughout the day without success. The > change was just to update SendGrid from Silver to Gold. > > BUT the good news is that I'm back online. After emailing the group, I > pushed a developer branch onto the production site and that got my website > kickstarted. Lesson learnt. > > Thanks for swift response, both. I did file an urgent support request ten > hours ago, but it seem that wouldn't have been processed until Monday. > > Stephen > > > > On 13 February 2012 01:59, Mike Abner <[email protected]> wrote: > >> I assume you've tried restarting your app, removing and re-adding the >> addon, etc? >> >> Also, if you marked your ticket as urgent someone should answer. >> >> Mike >> >> On Feb 12, 2012, at 9:52 AM, "Tom O'Neill" <[email protected]> wrote: >> >> Yikes! Have you tried reverting your changes, to confirm if upgrade is >> responsible for the issue?**** >> >> ** ** >> >> *From:* [email protected] [mailto:[email protected]] *On >> Behalf Of *Stephen Cremin >> *Sent:* Sunday, February 12, 2012 9:48 AM >> *To:* heroku >> *Subject:* Production site down for ten hours with "H99 Platform Error"; >> anybody solve this themselves outside support hours?**** >> >> ** ** >> >> Is there anything I can do to get out of a "H99 Platform Error" hole on a >> production site?**** >> >> ** ** >> >> According to the documentation: "This indicates an internal error in the >> Heroku platform. Unlike all of the other errors which will require action >> from you to correct, this one does not require action from you. Try again >> in a minute, or check the status site."**** >> >> ** ** >> >> I filed a support ticket ten hours ago, but it's not a business day in >> the US and I may have to wait another 20 hours for it to be processed.*** >> * >> >> ** ** >> >> Is there anything I can do short of creating a new application with my >> code, adding back my add-ons, and redirecting my custom domain there?**** >> >> ** ** >> >> I think my application went offline when I upgraded an add-on; I haven't >> touched my code this weekend.**** >> >> ** ** >> >> Stephen**** >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Heroku" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/heroku?hl=en.**** >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Heroku" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/heroku?hl=en. >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Heroku" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/heroku?hl=en. >> > > -- You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
