I'm surprised you didn't get a response. Heroku has people working on the weekends I'm sure. I could walk across the street and knock on their door if you need it! ;)
Mike On Feb 12, 2012, at 10:10 AM, Stephen Cremin <[email protected]> wrote: > Just a small correction. It was just over seven hours, not ten. I'm in > Beijing, the majority of my customers are in Berlin today and I've been > keeping a third eye on the time on the US West Coast. I confused myself with > the time zone maths. > > Stephen > > > On 13 February 2012 02:00, Stephen Cremin <[email protected]> wrote: > Yes, I did add/remove/restart throughout the day without success. The change > was just to update SendGrid from Silver to Gold. > > BUT the good news is that I'm back online. After emailing the group, I pushed > a developer branch onto the production site and that got my website > kickstarted. Lesson learnt. > > Thanks for swift response, both. I did file an urgent support request ten > hours ago, but it seem that wouldn't have been processed until Monday. > > Stephen > > > > On 13 February 2012 01:59, Mike Abner <[email protected]> wrote: > I assume you've tried restarting your app, removing and re-adding the addon, > etc? > > Also, if you marked your ticket as urgent someone should answer. > > Mike > > On Feb 12, 2012, at 9:52 AM, "Tom O'Neill" <[email protected]> wrote: > >> Yikes! Have you tried reverting your changes, to confirm if upgrade is >> responsible for the issue? >> >> >> >> From: [email protected] [mailto:[email protected]] On Behalf Of >> Stephen Cremin >> Sent: Sunday, February 12, 2012 9:48 AM >> To: heroku >> Subject: Production site down for ten hours with "H99 Platform Error"; >> anybody solve this themselves outside support hours? >> >> >> >> Is there anything I can do to get out of a "H99 Platform Error" hole on a >> production site? >> >> >> >> According to the documentation: "This indicates an internal error in the >> Heroku platform. Unlike all of the other errors which will require action >> from you to correct, this one does not require action from you. Try again in >> a minute, or check the status site." >> >> >> >> I filed a support ticket ten hours ago, but it's not a business day in the >> US and I may have to wait another 20 hours for it to be processed. >> >> >> >> Is there anything I can do short of creating a new application with my code, >> adding back my add-ons, and redirecting my custom domain there? >> >> >> >> I think my application went offline when I upgraded an add-on; I haven't >> touched my code this weekend. >> >> >> >> Stephen >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Heroku" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/heroku?hl=en. >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Heroku" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/heroku?hl=en. > > -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en. > > > -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en. -- You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
