If it happens again, I might just send you an email to knock on the door for me, Mike, when you're next out walking the dog, etc.
I don't spend thousands of $ a month, but I do spend thousand of $ a year on hosting my application on Heroku, when you add in the cost of various third-party add-ons. But I'm still a happy customer and will chalk this one down to a lesson learnt. It's gone 2am here in Beijing so I'm gonna call it a night. Stephen On 13 February 2012 02:15, Mike Abner <[email protected]> wrote: > I'm surprised you didn't get a response. Heroku has people working on the > weekends I'm sure. I could walk across the street and knock on their door > if you need it! ;) > > Mike > > On Feb 12, 2012, at 10:10 AM, Stephen Cremin <[email protected]> wrote: > > Just a small correction. It was just over seven hours, not ten. I'm in > Beijing, the majority of my customers are in Berlin today and I've been > keeping a third eye on the time on the US West Coast. I confused myself > with the time zone maths. > > Stephen > > > On 13 February 2012 02:00, Stephen Cremin <[email protected]> wrote: > >> Yes, I did add/remove/restart throughout the day without success. The >> change was just to update SendGrid from Silver to Gold. >> >> BUT the good news is that I'm back online. After emailing the group, I >> pushed a developer branch onto the production site and that got my website >> kickstarted. Lesson learnt. >> >> Thanks for swift response, both. I did file an urgent support request ten >> hours ago, but it seem that wouldn't have been processed until Monday. >> >> Stephen >> >> >> >> On 13 February 2012 01:59, Mike Abner <[email protected]> wrote: >> >>> I assume you've tried restarting your app, removing and re-adding the >>> addon, etc? >>> >>> Also, if you marked your ticket as urgent someone should answer. >>> >>> Mike >>> >>> On Feb 12, 2012, at 9:52 AM, "Tom O'Neill" <[email protected]> wrote: >>> >>> Yikes! Have you tried reverting your changes, to confirm if upgrade is >>> responsible for the issue?**** >>> >>> ** ** >>> >>> *From:* [email protected] [mailto:[email protected]] *On >>> Behalf Of *Stephen Cremin >>> *Sent:* Sunday, February 12, 2012 9:48 AM >>> *To:* heroku >>> *Subject:* Production site down for ten hours with "H99 Platform >>> Error"; anybody solve this themselves outside support hours?**** >>> >>> ** ** >>> >>> Is there anything I can do to get out of a "H99 Platform Error" hole on >>> a production site?**** >>> >>> ** ** >>> >>> According to the documentation: "This indicates an internal error in the >>> Heroku platform. Unlike all of the other errors which will require action >>> from you to correct, this one does not require action from you. Try again >>> in a minute, or check the status site."**** >>> >>> ** ** >>> >>> I filed a support ticket ten hours ago, but it's not a business day in >>> the US and I may have to wait another 20 hours for it to be processed.** >>> ** >>> >>> ** ** >>> >>> Is there anything I can do short of creating a new application with my >>> code, adding back my add-ons, and redirecting my custom domain there?*** >>> * >>> >>> ** ** >>> >>> I think my application went offline when I upgraded an add-on; I haven't >>> touched my code this weekend.**** >>> >>> ** ** >>> >>> Stephen**** >>> >>> -- >>> You received this message because you are subscribed to the Google >>> Groups "Heroku" group. >>> To post to this group, send email to [email protected]. >>> To unsubscribe from this group, send email to >>> [email protected]. >>> For more options, visit this group at >>> http://groups.google.com/group/heroku?hl=en.**** >>> >>> -- >>> You received this message because you are subscribed to the Google >>> Groups "Heroku" group. >>> To post to this group, send email to [email protected]. >>> To unsubscribe from this group, send email to >>> [email protected]. >>> For more options, visit this group at >>> http://groups.google.com/group/heroku?hl=en. >>> >>> -- >>> You received this message because you are subscribed to the Google >>> Groups "Heroku" group. >>> To post to this group, send email to [email protected]. >>> To unsubscribe from this group, send email to >>> [email protected]. >>> For more options, visit this group at >>> http://groups.google.com/group/heroku?hl=en. >>> >> >> > -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en. > > -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en. > -- You received this message because you are subscribed to the Google Groups "Heroku" group. 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