I've shared this video before, but I think it would be good for us to consider for TM and Community Management (post-emergency)
How can we learn from other Open Source communities? What are the contributor metrics and engagement touchpoints (see the Mozilla dashboard on the video)? https://www.youtube.com/watch?v=TvteDoRSRr8 (14 minutes) Heather Heather Leson heatherle...@gmail.com Twitter/skype: HeatherLeson Blog: textontechs.com On Thu, Oct 13, 2016 at 9:37 AM, Pete Masters <pedrito1...@googlemail.com> wrote: > Apologies for a second email in succession but Jo reminded me of my > original thoughts when I read Sev's first email. > > Firstly, I agree that a hugely committed mapper or 3 / 4 regular mappers > are preferable to 10 one-time mappers, but I think that's probably slightly > naive. From what I remember of Martin Dittus' research (and apologies if I > have misremembered, Martin) you need to engage with many more than ten new > mappers to find even one regular one (and this is in a regular mapathon > setting where there is training and community). Also, some of the most > committed humanitarian mappers were, once upon a time, newbies. How do you > find those hard core HOT mappers of the future without looking? > > Secondly, I think new mappers are a great thing. We need them. MSF > certainly needs them. The appetite for the kind of speed, quality and > coverage you guys provide so well is growing fast. In terms of tasking, I > have a backlog of more than ten projects that I haven't even put into the > tasking manager yet. None of them are mapping for crises that make the > news. And I know that we can't, as a community, handle these extra requests > without growing significantly. That means inviting new people. > > Lastly, I have seen rooms full of new mappers provide operational data for > field teams on urgent request. Mapping for the MSF measles vaccination on > the island of Idjwi in DRC is a good case in point. Experienced HOT mappers > were instrumental in checking the quality of the data, but new mappers in > Glasgow and all over Belgium turned a likely failure into an astonishing > success by doing the initial mapping at speed and with enthusiasm. This > should be celebrated. > > If we curb the number of new mappers coming into this space, we will have > to say no to a lot more requests from serious NGOs doing serious work. > Better, I would think, to work out how their time is most effectively > spent however long they stay for... and to work out how to encourage them > to stay for a while. My feeling is that criticising them en masse for > spoiling data on the mailing list might be counter productive to this. > > Pete > > On 13 Oct 2016 08:02, "Jo" <winfi...@gmail.com> wrote: > >> Unfortunately there will constantly be new crises. So we'll always be 'in >> the middle of a crisis'. >> >> Polyglot >> >> 2016-10-13 8:29 GMT+02:00 Robert Banick <rban...@gmail.com>: >> >>> Hi all, >>> >>> HOT is clearly one of, if not the, most successful crowdsourcing >>> projects for humanitarian response in the world. Success means not just >>> contributors but also use of the data by actual humanitarians. It’s >>> unsurprising we’re encountering some limits to the approach and need to >>> evolve it. >>> >>> I like Phil and John’s automated approach to these things. I think the >>> Tasking Manager has proven that the best way to manage these interactions >>> is through an automated platform. My only concern is making what’s >>> currently straightforward overly complex and intimidating for new users. >>> But that’s a call for good design and introductory materials, not dumbing >>> down our approach. >>> >>> However, it’s the middle of a disaster and clearly not the time for >>> wholesale changes. I suggest we flag these thoughts for the forthcoming >>> Tasking Manager redesign and embrace makeshift systems in the meantime. >>> >>> Cheers, >>> Robert >>> >>> On Thu, Oct 13, 2016 at 8:31 AM Phil (The Geek) Wyatt < >>> p...@wyatt-family.com> wrote: >>> >>>> Hi Folks, >>>> >>>> >>>> >>>> I am a retired long time map user, occasional mapper (in QGIS, Mapinfo) >>>> and supporter of the OSM mapping project. It seems to me that the issue of >>>> poor mapping, especially for HOT projects, is coming up on such a regular >>>> basis that it's time to consider some mandatory training for users before >>>> they get to map under the HOT task manager. I don't think this would be too >>>> difficult for most volunteers and it could ensure that at least a certain >>>> level of competency is attained before being exposed to complex tasks. If >>>> people know that in the first place then they can make a choice as to >>>> whether they commence or continue to map. >>>> >>>> >>>> >>>> I have no idea how this could be accomplished as I know little of the >>>> linkages between OSM and the HOT Task Manager, but restricting HOT tasks to >>>> those with some defined training could improve the results. >>>> >>>> >>>> >>>> Let's say as a minimum you train folks on roads and residential area >>>> polygons - that might be level 1 (ID Editor) >>>> >>>> Level 2 could be after training for buildings, tracks, paths (ID or >>>> JOSM) >>>> >>>> Level 3 for validation (JOSM) >>>> >>>> >>>> >>>> In this way HOT tasks simply get assigned at each level and you know >>>> you have the right people doing the tasks at hand. The task manager could >>>> also only highlight jobs at their assigned level until they do the next >>>> level training. >>>> >>>> >>>> >>>> You might even consider, as part of validation, dropping people from a >>>> higher level to a lower level if they continually fail to produce results >>>> at the desired consistency. >>>> >>>> >>>> >>>> Just my thoughts as a casual mapper. >>>> >>>> >>>> >>>> >>>> >>>> Cheers - Phil >>>> >>>> >>>> >>>> Thin Green Line Supporter <http://www.thingreenline.org.au/>, >>>> Volunteer Mapper (GISMO) - Red Cross >>>> <http://www.redcross.org.au/volunteering.aspx> >>>> >>>> >>>> >>>> >>>> >>>> *From:* Severin Menard [mailto:severin.men...@gmail.com] >>>> *Sent:* Thursday, October 13, 2016 4:34 AM >>>> *To:* hot@openstreetmap.org >>>> *Subject:* [HOT] OSM humanitarian mapping and its learning curve >>>> >>>> >>>> >>>> The edits on hotosm.org job #2228 >>>> <http://tasks.hotosm.org/project/2228> have started and now happens >>>> what I feared. There is no mention of what are the necessary skills and >>>> newbies are coming with a lot of enthusiasm but with almost no OSM >>>> experience. A quick analysis of the first 29 contributors shows that 20 of >>>> them have created their OSM account less than one month ago. Some did it >>>> yesterday or today. Wow. >>>> >>>> The result of that : obviously, crappy edits are coming, spoiling what >>>> we have been doing over the last few days : now we have building as nodes >>>> where shapes are totally visible, un-squared bad shaped buildings and the >>>> main landuse area is self-cutting in various places (see there >>>> <https://leslibresgeographes.org/jirafeau/f.php?h=26gWjHki&p=1>). >>>> >>>> Nothing new under the sun : it was already the case for Haiti >>>> EarthQuake 2010. Quite a pity that six years after, despite the OSM tools >>>> have improved a lot, it remains the same. It is though quite simple to fix >>>> the most part of it: do-not-invite-newcomers-to-map >>>> -over-complex-crisis-contexts. >>>> >>>> I guess some will argue that the OSM newcomers are people of good will >>>> and that they just want to help and that they my feel offended/discouraged. >>>> Of course their intentions are high and yes they may feel a bit hurt. But >>>> this is really a classic in humanitarian response: people with the best >>>> intentions in the world may not fit for it, just because they are not >>>> experienced yet. >>>> >>>> >>>> >>>> Mapping in OSM in crisis response is not an exciting one-shot hobby : >>>> it does have its learning curve and it is key to learn how to map correctly >>>> before being dropped over complex humanitarian contexts. This is why I >>>> mentioned three sets of necessary skills for the jobs I created these last >>>> days on http://taches.francophonelibre.org. And the beginner mappers >>>> who joined the job that fitted for beginners are people that already have a >>>> few months of OSM experience, not newcomers. Newcomers should be driven >>>> over non urgent fields. >>>> >>>> If someone is not interested to learn first in not a mass media covered >>>> crisis context : this is not a problem, it is actually a good way to see >>>> real motivations. I personally prefer to get one mapper that will become a >>>> huge, excellent contributor, 3-4 more occasional but still producing neat >>>> data, than to lose 10 that would create crappy objects and just leave >>>> forever afterwards anyway. >>>> >>>> >>>> >>>> I guess the resulting need of duplicating the number of necessary edits >>>> (crappy ones then corrections) to get a clean data is a rather a good way >>>> to grow the number of total contributors and the number of total edits >>>> created through the # of the HOT TM instance that seems to be so important >>>> for the board of HOT US Inc (two current directors have contacted me for >>>> this purpose) to make communication and raise funds from the figures. But >>>> what is at stake here is to provide good baseline data for humanitarian >>>> response, not distorted metrics. >>>> >>>> Séverin >>>> _______________________________________________ >>>> HOT mailing list >>>> HOT@openstreetmap.org >>>> https://lists.openstreetmap.org/listinfo/hot >>>> >>> >>> _______________________________________________ >>> HOT mailing list >>> HOT@openstreetmap.org >>> https://lists.openstreetmap.org/listinfo/hot >>> >>> >> >> _______________________________________________ >> HOT mailing list >> HOT@openstreetmap.org >> https://lists.openstreetmap.org/listinfo/hot >> >> > _______________________________________________ > HOT mailing list > HOT@openstreetmap.org > https://lists.openstreetmap.org/listinfo/hot > >
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