Hi Dave, I forwarded your message on to one of the support managers here at CA. She replied with the following:
<Quote> There were changes made to Support Online over the weekend which implemented a "single signon". Have your tried the age old solution of deleting your cookies and closing the browser? If you are still experiencing a problem you can contact support via the telephone at 1-800-call cai. <\Quote> I see by your reply that you have tried the "delete the cookies" route with no effect. May I suggest you call in the problem at the above number? I wish I could help directly, but I support a different product and can only forward information like this to the appropriate parties. Chuck -----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of Gibney, Dave Sent: Tuesday, May 04, 2010 1:39 PM To: [email protected] Subject: Re: CA Support online? Yes, yesterday I closed all my open browser (several, not all ca) windows whacked all ca cookies and files, and the problem persists. Then at greater inconvenience, I closed everything down and rebooted. Dave Gibney Information Technology Services Washington State University > -----Original Message----- > From: IBM Mainframe Discussion List [mailto:[email protected]] On > Behalf Of Kathy Mander > Sent: Tuesday, May 04, 2010 11:00 AM > To: [email protected] > Subject: Re: CA Support online? > > There were changes made to Support Online over the weekend which > implemented a "single signon". Have your tried the age old solution of > deleting > your cookies and closing the browser? If you are still experiencing a > problem > you can contact support via the telephone at 1-800-call cai. > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to [email protected] with the message: GET IBM-MAIN INFO > Search the archives at http://bama.ua.edu/archives/ibm-main.html ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
