> -----Original Message-----
> From: IBM Mainframe Discussion List On Behalf Of Gibney, Dave
>
> Yup, just tried it again. With no Browser open, using internet option
> from control panel, whacked all ca cookies, and files. Same result.
>
> Retried and whacked everything since 4/27 including four files from
this
> try. Same result.
>
> It shouldn't be this difficult, and yes I can open an issue on the
> phone. I'd rather not twist my neck on hold, or troubleshooting CA's
(or
> if it's M$'s) software.
>
> It shouldn't be this difficult, but I guess it is just life these
days.
A colleague who lurks says this:
" New logon button on the upper right. Select that and then have to
select CONTINUE to accept terms. Then you have the usual site page. I
didn't have to delete cookie for old page."
-jc-
>
> Dave Gibney
> Information Technology Services
> Washington State University
>
>
> > -----Original Message-----
> > From: IBM Mainframe Discussion List [mailto:[email protected]] On
> > Behalf Of Chase, John
> > Sent: Tuesday, May 04, 2010 11:13 AM
> > To: [email protected]
> > Subject: Re: CA Support online?
> >
> > > -----Original Message-----
> > > From: IBM Mainframe Discussion List On Behalf Of Gibney, Dave
> > >
> > > Am I the only one having trouble with CA web support. It claims
> I'm
> > > logged on when I try to logon and wants me to logon when I try to
> > view
> > > anything "secret", like my open issue. Or to open another issue!
> > >
> > > I'd open an issue, but :)
> >
> > Try deleting your browser's "cookies".
> >
> > -jc-
> >
> >
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