On 3/3/2012 3:16 AM, Robert Prins wrote:
Needlessly to say, when I bought a new PC for myself at the beginning
of this year, and a new notebook for my wife, I stayed away as far as
possible from HP.
I don't know if my experience was an exception, but even if it was,
that is no way to treat your customers!
Back in 2004 I purchased a Compaq laptop that included a rebate
for either cash or software. Also they had a "deal" on a memory
stick with a rebate. They refused both rebates on the grounds
that I didn't send them in in a timely fashion (within 45 days
of purchase!). While I kept and used the laptop until it gave up
the ghost, I replaced all my HP printers with Kyocera, with
cheaper and better features, and sleep soundly that they lost
more on toner sales than the rebates would have cost them.
Gerhard Postpischil
Bradford, VT
----------------------------------------------------------------------
For IBM-MAIN subscribe / signoff / archive access instructions,
send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
