Linda, Wow...think that's great
Sent from my iPad Scott Ford Senior Systems Engineer www.identityforge.com On Mar 5, 2012, at 1:14 AM, Linda Mooney <linda.lst...@comcast.net> wrote: > Greetings! > > > > This happened to me a good while back, but it's worth remembering. > > > > I had a Western Digital PC hard drive fail three weeks before its warranty > ran out. They replaced the drive, no problem, and with a larger capacity > drive because the drive I had was no longer being made. > > > > This is where it gets really special - > > I get the drive in , it works fine, so I start the restore from my tape > backup, and the tape drive EATS the tape. That tape backup had never given > any problems before. > > > > Called Western Digital to see if they could do something. The old drive had > a large bid on it that was due to be released a week or so later. They fixed > the drive motor on the drive, overnighted it back to me, no charge. All they > asked was that I send the old drive back to them again after copying my data > off. They even included a postage paid label for that. > > > > All I did was to call them, explain the problem nicely and ask if there was > there anything they could do for me. > > > > Linda > > > > ----- Original Message ----- > > > From: "Gabe Goldberg" <g...@gabegold.com> > To: IBM-MAIN@bama.ua.edu > Sent: Sunday, March 4, 2012 1:54:14 PM > Subject: Re: Customer Service, the good and the bad... > > Long ago, a friend had an IBM PS/2. The monitor failed. > > Being a mainframer, she called hardware support -- the same number she'd call > for a broken mainframe. IBM promptly dispatched a CE to her house; he > replaced the monitor, cleaned up any mess, and departed in his unmarked white > van. > > More recently, article I wrote about complaining -- mostly good news but some > failures: > http://archive.slickdeals.net/f/1979348-Creative-Griping-Makes-Friends-and-Brings-Rewards > > > And other interesting articles... > > "The Very Picky Customer" > http://boss.blogs.nytimes.com/2011/07/27/the-very-picky-customer/ > > "What Satisfying Picky Customers Can Mean to a Business" > http://boss.blogs.nytimes.com/2011/08/18/the-critical-5-percent-of-customers/ > > "Five ways your customers say they are unhappy" > www.theregister.co.uk/2011/03/30/crm_customer_satisfaction/ > > PeopleClaim: Taking Complaints Public Via the Web > bucks.blogs.nytimes.com/2011/05/25/peopleclaim-taking-complaints-public-via-the-web/?nl=your-money&emc=your-moneyema4 > > > Bottom line, complaining wins MUCH more often than not, and keeping quiet > NEVER wins... > > Robert Prins said: > > I hope this doesn't offend anyone, but here's a short story about > customer service... > > -- > Gabriel Goldberg, Computers and Publishing, Inc. g...@gabegold.com > 3401 Silver Maple Place, Falls Church, VA 22042 (703) 204-0433 > LinkedIn: http://www.linkedin.com/in/gabegold Twitter: GabeG0 > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
