In
<CAFazsTAMA=tfqfn9fhcb+2wgnfy7pnhpzwp_0g579_wcsg6...@mail.gmail.com>,
on 03/03/2012
at 08:16 AM, Robert Prins <robert.ah.pr...@gmail.com> said:
>I hope this doesn't offend anyone, but here's a short story about
>customer service...
It doesn't offend me, but we differ as to what constitutes good
service. If I have to contact the CEO in order to get service then
there is a major problem.
As an example of good service, my older daughter bought a computer
from Pogo that worked fine while under warranty but started hanging
some time after the warranty had expired. I took it to several
dealers, none of whom were able to diagnose the problem. I asked for
advice in a news group, mentioning that it was out of warranty, and a
gentleman from Pogo contacted him and said that he would like to
resolve the problem. After some discussion, he offered to send me a
new graphics adapter and asked me to test whether it resolved the
problem. The new adapter did solve the problem, and Pogo did not
charge me for it. Needless to say, the next time I need to buy a PC to
run Linux, I will turn to Pogo first.
>In February 2004 I bought an HP Pavilion PC.
The sad thing is that HP used to have exemplary service, at least for
printers.
--
Shmuel (Seymour J.) Metz, SysProg and JOAT
ISO position; see <http://patriot.net/~shmuel/resume/brief.html>
We don't care. We don't have to care, we're Congress.
(S877: The Shut up and Eat Your spam act of 2003)
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