>But in reality, what is it that one puts into the TCO comparisons? Does one 
>include the personnel expenses and other soft expenses related?

Yes. I believe so.

>And while asking this, how does one discover, or uncover the HCO (Hidden Costs 
>of Operation/Ownership) to avoid getting caught on the next
project?

If I knew that I'd be better than Gartner!

Wait a minute! I'm already better than Gartner! But, aren't we all?
(I state this with a .8 confidence)


When in doubt.
PANIC!!      

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