On Fri, 22 Jun 2007 11:28:29 +0200, Chris Mason <[EMAIL PROTECTED]> wrote:
>And please be aware that your problem reports may be misrouted if you use >"USS" rather than "UNIX System Services". I would have expected you to care >about that at least! > Chris, Most of us open PMRs via IBMLINK - when it is actually up. :-) You select the component when you open the PMR. I wouldn't expect a z/OS Unix ticket to get routed to VTAM just be cause I used the USS abbreviation any more than I would expect a ticket opened with catalog about the CSI get somehow get routed to SMP/E support. Even if you open a PMR over the phone, they still ask you which component. It only goes to a general queue when you don't know. -- Mark Zelden Sr. Software and Systems Architect - z/OS Team Lead Zurich North America / Farmers Insurance Group: G-ITO mailto:[EMAIL PROTECTED] z/OS and OS390 expert at http://searchDataCenter.com/ateExperts/ Systems Programming expert at http://expertanswercenter.techtarget.com/ Mark's MVS Utilities: http://home.flash.net/~mzelden/mvsutil.html ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
