I ask it as we have PI > 1 for critical STCs,batch and all the rest (and in many cases by far > 1). When cpu is capped, all things goes very slow (for instance deadlocks in DB2 increases, batch run forever, CICS tx increase elapsed time and so on) and I think it's not they want. We haven't a SLA (at least until now) as regard response time, we have a SLA only for being up and running. We aren't running always at 4-hour cap, we exceeeds it for many hours. The only think having PI < 1 is TSO of system programmers. ALL wlm classification is 'upwards' and this is not a good thing according most of experts. And other thins.
And FYI I guess their job as they do for mine. I give them precise answer, I'm still waiting theirs. I worked hard with WLM and system tuning in the past for this reason I wonder if the system is OK. Anyway I asked for papers, not your opinion if they're doing a good job. Max Scarpa ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html

