On Jan 31, 2008 8:45 AM, Mark H. Young <[EMAIL PROTECTED]> wrote: > On Wed, 30 Jan 2008 14:06:23 -0500, Don Leahy <[EMAIL PROTECTED]> > wrote: > > >On Jan 30, 2008 11:51 AM, Mark H. Young <[EMAIL PROTECTED]> > wrote: > >> I've read ALL the responses on this topic. In reading the job posting, the > >> first thing that struck me was the VERY FIRST line: > >> > >> The purpose of the Z/OS Operating System Programmer trainee position is > >> providing second level support on various Z/OS mainframe products & > utilities. > >> > >> "second level support" ????? As in IBM or other OEM Level 2 support?! > >> > > >Probably they mean "level 2 support" as the first level after the > >'Help Desk'. That's a long way from calling IBM or other vendor for > >help. But someone with a good (even if non-sysprog) programming > >background should be able to handle it. > > NO, I meant "level 2 support" like IBM and OTHER vendors (OEM) have THEIR > level 2 support (which is usually the developers, or AT LEAST some coders). > Vendors' help desk is level one support, who you call in to or who read your > problem ticket for the first time, and then you go to LEVEL 2. > > Regards, > Mark > The position is for a bank, not a vendor. So, the use of the term "Level 2" is different.
My point was the job ad calls for someone with the capability of providing "Level 2" support to the bank's user community, which is a very different skill set from a vendor's "Level 2" support. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
